Job description

Position

In a challenging and multicultural environment, we seek a Support Analyst to join our ISAP/GIT/DEC – Digital Excellence Center.
The ideal candidate should possess a strong background in IT support, excellent problem-solving skills, and a proactive attitude. The candidate should exibit good verbal and writing communication skills for efficient and smooth interatin with other team members in both Singapore and Paris hubs. In addition, need to have interest in learning new technologies and software factory tools supported by the team such as datawarehouse, AI, DevOps tools, etc.

The position requires autonomy and reliability in performing duties while maintaining good communication with the rest of the Global IT ecosystem as well as the ability to work on multiple projects concurrently.


Qualifications and Profile

Education Bachelor or better – Computer Science or related field, couped with relevant industry certification, will be advange.

This position requires a minimum of 2+ years of experience in supporting or developing application.


Main responsibilities:

-       Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.
-       Communication with end-users via phone, chat, email, and/or a support ticketing.
-       Analyze and manage incidents/problems/requests coming from users.
-       Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
-       Readressing the issue towards L3 application or infrastructure teams.
-       Supervise and monitor daily and monthly jobs.
-       Handle user request by working closely with project, infrastructure and production teams
-       Process and issue daily, weekly and monthly reporting on data and tickets
-       Able to work in shifting schedules (ASIA and EMEA)

Mandatory:

-       Possesses strong analytical, logical and problem solving skills
-       Technical background (basic/intermediate knowledge of databases, application servers and programming languages)
-       Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.
-       Possesses strong written and verbal communication skills in English.
-       Strong perseverance, diligence towards attaining goals and effective time management
-       Self-motivated, flexible and an excellent team player 
-       Understanding and respect of cultural diversity
-       Ability to multi-task and work independently with minimal supervision
-       Understand concepts of IT Production environment and deployment process

Nice to Have
-       Experience working in the financial industry or a similarly regulated environment.
-       Additional certification in ITIL, sybersecurity
-       Programing or scripting slikkls for automation purpose.

Complément

Other Professional Skills and Mind-set
-       Strong communication (written, and verbal) in English is a must.
-       Proactive style of working, organizational skills.
-       Strong analytical and problem solving skills.
-       Ability to multi-task and work independently with minimal supervision.
-       Team player mindset.
-       Understanding and respect of cultural diversity.