Job description

Detailed Job Responsibilities

The Expert has a wide spectrum of responsibilities and actions. Person will be responsible for following (but not limited to) responsibilities in day-to-day work:

As the Expert of the team, he/she:

act as the last level of escalation for the team members
own Incident, Problem and change management process for the team
assigns technical tasks and manages delegation
animates the team to encourage collaboration and sharing of practices
participates to recruitment process for the team
 

As the Expert of his/her scope of activity, he/she:

is actively involved in incident management (fault investigation, resolution escalations of all monitoring alerts and user initiated problem calls/tickets) and request management
Is the final technical approver for any changes into Data Security systems and is accountable for any technical changes in the environment from a RUN/BAU perspective
Is involved in projects like End of Life, New Builds, migrations and technical upgrades of the solution managed by the team
Participates in global Infra events (like Power down and DR Tests)
ensures activity is performed in compliance with norms, standards, processes and procedures
gathering required evidence using multiple forensic tools to investigate any data leak incident, conducting interrogation if required, case closure and reporting
ensures documentation is up to date and relevant for use
lead the continuous improvement initiatives
responsible to drive and deliver root cause for any high severity issues
Focus on automation and optimum use of the team to improve efficiency
Maintain appropriate knowledge to ensure to be fully qualified to undertake the role.
Complete all mandatory training as required to attain and maintain competence
Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
 

 Work Schedule

• Work schedule is mainly focused to support Asia and EMEA (Paris) time zone; however, may have to support during non-offce hours for critical incidents or escalation as per the assigned on-call support requirements;
• Rotational Shift schedule is followed;
• Work Hours: 2 PM – 11 PM SGT (with 1 week of General shift 9 AM – 6 PM SGT).