Job description

What is the opportunity?

CACEIS Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones.  Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations.  The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 22/5 operational capability.  The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally.    

The Transaction Management Manager, PCS Malaysia will assure the organisation of the day-to-day work of the Transaction Management administration team, act as an escalation point for the oversight teams in the ‘home country’ and support the coaching and development of new and developing team members.

Supporting region: Luxembourg
Working Hour: 3pm -12am or 4pm -1am

What will you do?
· Manage and motivate the team to conduct consistently accurate, timely and competently delivered transaction management services, ensuring day to day operations within the team are efficient and productive
· Act as local PCS transaction management SME and lead interface with centres of expertise for PCS services and Oversight
· Continuously develop skills & abilities individually and for direct reports
· Foster a client mindset to ensure delivery of the services to internal and external clients within prescribed timeframes with a high level of quality
· Focus on quality, efficiency and risk mitigation programs and continuous development, with a focus on risk mitigation in order to regularly exceed required Service Level Agreement & KPI/KQI targets as attested by positive feedback from clients and the wider RBC Investor & Treasury Services community
· Support and lead recruitment and team development to assure the continuing capability and capacity required to enable disciplined best execution of all client focused initiatives, to include hiring, people development, team structuring, workflow oversight, and change and onboarding tracking and stakeholder management
· Through participation in working groups and other forums, support the shared objectives of Client Operations, Malaysia
· Leading & motivating teams/attending to daily staffing items
· Defining standards and procedures to be put in place within the team
· Providing optimal client service and ensure deliveries are in line with SLA
· Leading escalation calls with investors, clients and internal stakeholders.
·Establish an environment of continuous improvement that assesses workflow, processes and procedures on an ongoing basis, ensuring maximum efficiency and quality within the Register management team.

Complément

What do you need to succeed?
 Must-have 
· Good written and verbal communication skills, ability to use initiative and excellent attention to detail.
· Good interpersonal skills and networking abilities with agents and internal departments and ability to work as part of a team to achieve collective goals.
· Good organisation skills, ability to prioritise workloads to meet tight deadlines.
· Operational Management experience 3-5 relevant industry experience.
· Prior exposure to Operational Risk and the corresponding risk monitoring tools
· Robust people management capability
· As a guideline to ensure a reasonable time is spent in a role, you are expected to have at least 12 months of service in your current role for any lateral move.
Nice-to-have
·Private equity or real estate fund administration expertise within an industry or professional services environment
·Business administration or professional qualification (e.g. accountancy)
·Cross-border operating model and transitions experience
· Project management experience, with an emphasis on operational enhancement