Summary:
Fees & Brokerage team are responsible for managing following activities: - Fees Invoice creation & processing invoice post obtaining necessary approvals. - Brokerage Invoice creation & processing - Break Investigation (Nostro, Cash Custodian, suspense accounts) - Provision Management
Main responsibilities:
• To manage the day-to-day planning, operation and problem-solving of a team of agents to meet with the required service level agreement.
• Production & Quality monitoring, coaching and feedback to team members in monthly/weekly One-One meeting.
• Communication and being a focal point of dissemination of information from management to team and vice versa.
• Ensure all KPI/ SLAs are met as per agreement with Customer.
• Updates himself/herself regularly with Company policies on Information Security Management System.
• Adhere to Information Security Policies of the Company.
• Report any Security Incident that is observed.
• Prepare & publish permanent control report on timely basis.
• Ensure clearance of all Security and Compliance related Trainings and Certifications.
• Cooperate with Compliance and Security officers with Security Investigations.
• Keep Company’s and Customer information confidential and not disclose to unauthorized individuals and outsiders.
• Prepare/Review daily & monthly MIS Reports.
• Work Allocation to team/ Target/expectation with team to meet weekly/monthly target.
• Responding to all business emails, escalations and investigate root cause.
• Tracking of external/internal dependency for unpaid invoices for the entire team and ensuring no misses.
• Prepare training plan for new joiners & ensure that knowledge imparted effectively by trainer.
Main duties:
• To manage the day-to-day planning, operation and problem-solving of a team of agents to meet with the required service level agreement
• Production & Quality monitoring, coaching and feedback to team members in monthly/weekly One-One meeting
• Communication and being a focal point of dissemination of information from management to team and vice versa
• Ensure all KPI/ SLAs are met as per agreement with Customer.
Specific features of the activity (place, travelling, constraints, etc.):
• Can be requested to work during Mumbai Public Holidays for BAU purpose.
• Can be requested to work in a shift organization (early/late shifts) in order to ensure the production activities are carried out smoothly