Type de contrat :
Permanent Contract

Client Services Officer M/F

Modified on 17/04/2026

  • Lieu : Tokyo - Japan
  • Secteur : Operations
  • Numéro de l'offre : 2026-111677

Job description

Responsibilities
(These responsibilities apply to both Institutional and Distribution clients.)

  • Client On-boarding and Servicing
    - Conduct KYC in a timely manner, collecting required information from Sales or directly from clients, and maintain KYC records and documents in the system
    - Onboard new funds, coordinate fund changes and closings, and support related internal/external stakeholders throughout the process
    - Manage new Distributor contracts, including fee negotiations and ongoing contract administration
    - Prepare internal approval materials for new discretionary investment advisory accounts and support review of legal agreements, investment guidelines, and IMAs/SLAs
    - Maintain and update fund data in the portfolio management system
  • Client Query Management
    - Serve as the main contact point for client inquiries received through various channels
    - Handle issues and complaints in coordination with Sales and in line with agreed procedures
    - Act as the main Relationship Manager for a major trust bank distributing our multi-asset strategy product to pension funds
  • Fund Handling and Client Communication
    - Manage tasks related to contract changes, fund document updates, and regulatory changes
    - Share fund-related information and impacts with Sales teams to support timely and accurate client communication
    - Maintain clients’ fund data and communicate relevant contractual, regulatory, and strategic updates to clients
  • Liaison with Other Regions
    Coordinate on various IBD-related matters with other regions, including Paris, Milan, Dublin, and the UK, on behalf of Japan
  • Reporting
    - Communicate client reporting requirements to relevant teams, manage timelines, and deliver reports to clients
    - Ensure timely delivery of legal documents, fund information, and fund reports in collaboration with Reporting and Sales teams
  • Others
    - Circulate internal notifications for existing account activities
    - Monitor client satisfaction and work with stakeholders to improve service quality
    - Liaise with relevant departments to resolve issues, implement preventive measures, and prepare client explanations when needed
    - Stay aligned with global and local process/system improvements and support smooth implementation

Télétravail : hybrid

Complément

Candidate should hold a Japan working Visa or have no restrictions on working in Japan

  • Starting date
    01/07/2026
    Position with management
    No
    Minimum level of study
    Bachelor Degree / BSc Degree or equivalent
    Training / Specialization
    Bachelor Degree
     Experience and other requirements:-  Proficiency in Japanese and English- Strong interpersonal and communication skills-  Strong PC skills (Word, Excel, PPT) and comfort using various Amundi tools (APC,New Sphere,New CRM, LIFE,Alto Studio AI etc)
    Minimum experience level
    3-5 years
    Skills needed
     Experience and other requirements:-  Proficiency in Japanese and English- Strong interpersonal and communication skills-  Strong PC skills (Word, Excel, PPT) and comfort using various Amundi tools (APC,New Sphere,New CRM, LIFE,Alto Studio AI etc)
    IT tools
    - Strong PC skills (Word, Excel, PPT) and comfort using various Amundi tools (APC,New Sphere,New CRM, LIFE,Alto Studio AI etc)
    Languages
    Proficiency in English and Japanese required

  • Amundi, the leading European asset manager, ranking among the top 10 global players (1), offers its 100 million clients - retail, institutional and corporate - a complete range of savings and investment solutions in active and passive management, in traditional or real assets. This offering is enhanced with IT tools and services to cover the entire savings value chain. A subsidiary of the Crédit Agricole group and listed on the stock exchange, Amundi currently manages close to €2.3 trillion of assets (2). With its six international investment hubs (3), financial and extra-financial research capabilities and long-standing commitment to responsible investment, Amundi is a key player in the asset management landscape.
    Amundi clients benefit from the expertise and advice of 5,500 employees in 35 countries.
    Amundi, a trusted partner, working every day in the interest of its clients and society

    (1) Source: IPE “Top 500 Asset Managers” published in June 2025, based on assets under management as at 31/12/2024
    (2) Amundi data as at 30/06/2025
    (3) Paris, London, Dublin, Milan, Tokyo and San Antonio (via our strategic partnership with Victory Capital)

Amundi

Amundi

Client Services Officer M/F

Published the 17/04/2026

Type de contrat :
Permanent Contract
  • Tokyo - Japan
  • Operations
  • 2026-111677

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