Job description

Job Summary
He/She will be a technical RUN expert for all Storage/Backup services in CA-CIB. As such, he/she will provide support and act as the last level of escalation point for all production support activities within the Storage/Backup team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his scope. He/She has to work effectively with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.
The Storage/Backup team operates the RUN activities and delivers projects for its infrastructure scope covering HPE XP8, XP7 High-End Storages, HPE Primera, 3PAR 8400 Mid-Tier Storages, Dell EMC ISILON, Brocade FC fabrics, synchronous cross-site replication, and Backup platform running Dell EMC Networker and HPE StoreOnce VTL.

Job Detailed Description
An Expert has a wide spectrum of responsibilities and actions.
As an expert of his/her team, he/she:

• assigns technical tasks and manages delegation for technical issues,
  animates the team to encourage collaboration and sharing of best practices,
• has a role in supporting technical skills development and provides training when required.
  supports new technologies and leverages them to provide consistency of service across streams,
• manages service improvements for all Storage/Backup services
• supported throughout the organization,
  documents, reviews, maintains and shares relevant technical information to the team
• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
• implements and develops improvements based on best practices,
  focuses on automation and optimum use of the team to improve efficiency,
• drives and delivers root cause for any high severity issue,
  reviews technology changes to identify potential risks,
  is responsible for problem management and resolution.

As an experienced professional in Storage/Backup Services, he/she:

• supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
  engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
• facilitates transformation projects and suggest future directions for new areas of improvement and change,
  guarantees the production readiness and license to operate of new projects and solutions,
• is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
• actively engages to understand new technologies and technology trends and reviews them with a view