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Team & Position
We are seeking a talented Application Support Analyst to join our dynamic Capital Market Department!
As Application Support Analyst you are responsible of supporting users of Capital Market applications by responding their requests and resolving their incidents. You play a pivotal role between Business and all other IT roles on Run related topics. You must follow Capital Market IT Run processes standards and recommendations shared by Run Control Tower team and as a member of support community you will have to contribute to their improvement.
Capital Markets IT involves technology solutions and systems used in financial markets for trading, investment, and related activities. This includes electronic trading platforms, risk management systems, market risk, counterparty risk, algorithmic trading, data analytics, and Regulatory measures. The use of advanced technologies like API’s, artificial intelligence and cloud solutions are also becoming increasingly prevalent in capital markets to enhance efficiency and decision-making processes.
Main Responsibilities
Resolve incidents impacting users swiftly and efficiently. Thorough investigation and communication throughout the incident lifecycle. Proactive identification of workarounds. Effective coordination of stakeholders during significant incidents. Clear and timely communication to users, senior management, and other IT stakeholders.
Handle user requests promptly and effectively. Prioritizing requests based on urgency and impact. Escalating requests when necessary while remaining the primary point of contact for the user.
Drive sustainable solutions to prevent recurring issues. Identifying root causes of incidents and defining remediation actions. Proposing solutions such as feature development, automation, or online help updates for recurring requests.
Serve as the primary communication channel between IT and stakeholders. Collaboration with other support engineers, users, and other CMI and CAGIP stakeholders. Potential involvement in complementary tasks such as testing or business analysis.
Follow CMI Run processes, standards, and recommendations provided by the Run Control Tower, actively contributing to their improvement.
Qualifications and Profile
Technical
· Good knowledge in SQL, UNIX platform.
· Experiencein scripting languages such as Python, Shell script and PowerShell.
· Knowledge of DevOps tools & technologies like Gitlab, Ansible, Jenkins, Elastic Search, Grafana, Prometheus, Kibana, Control-M, KAFKA, Confluence, Jira, and MQ Series.
· Experience with Docker/Kurbernetes
· Knowledge of Cloud platforms and services
Nice to Have
Any Object-oriented language: Java, .Net
Domain-Driven design and Microservices: springboot
Exposure to Capital Markets applications
· Experience with automation frameworks and libraries.
About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)
Crédit Agricole CIB is the corporate and investment bank of the Crédit Agricole group, the 10th largest banking group in the world *.
We support major companies and financial institutions in their development and the financing of their projects.
As pioneers in responsible finance, social and environmental commitments are at the heart of our activities.
Joining our teams means working in a multicultural environment, both dynamic and stimulating, where you will contribute to developing a sustainable economy.
We support employees throughout their journey: you will develop your skills and access various mobility opportunities among the diversity of our businesses in more than 30 international locations.
Our culture is built on collaboration, innovation and openness, where everyone is valued and empowered.
By working every day in the interest of society, Crédit Agricole CIB aligns with the Group values committed to diversity and inclusion and placing people at the heart of all its transformations.
All our jobs are open to people with disabilities. We welcome applications from candidates of all backgrounds and experiences.
Ready to take part in our mission ?
*By balance sheet size - The Banker, Juillet 2025
Crédit Agricole CIB
We support various causes through our solidarity initiatives and charitable activities.
Our employees actively participate in these programmes and making a meaningful difference in our communities.
We support employees throughout their career journey. You will have opportunities to develop your skills through diverse training programmes tailored to your role and goals.
You will have access to various mobility opportunities across our diverse businesses and 30+ locations.
Employees of Crédit Agricole CIB entities may work remotely if their role is eligible. The number of remote working days varies by country.
Many of our employees have moved into new workspaces designed to increase flexibility and foster collaboration.
As a responsible employer, Crédit Agricole CIB provides, where applicable, salary continuation and insurance coverage for employees in the event of major life circumstances such as illness, workplace accidents, disability.
With a strong commitment to parenthood, we are committed to supporting employees through parenthood with paid maternity and paternity leave.
Your compensation may comprise fixed & variable components based on your responsibilities, skills & performance.
Depending on your country, you may be offered the opportunity to participate in Crédit Agricole Group’s capital increases
The « Welcome on board » programme will give you a chance to discover Crédit Agricole CIB’s organisation, teams, and discover Bank’s business culture. You will be invited by HR team to a welcome session within 3 months of arrival.
Upload your CV and cover letter in .doc, .docx, .pdf, .txt, .rtf, .odt, .html or .png format, weighing less than 2mo only.
Register or log in to your Crédit Agricole Recrutement account to fill in the application form, as well as your CV and track your applications.
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