• Starting date
• 01/05/2024

• Position with management
• Yes

• Minimum level of study
• Bachelor Degree / BSc Degree or equivalent

• Training / Specialization
• Proven work experience as End user services manager
  At least 5 years of IT support experience

• Minimum experience level
• 0-2 years

• Compétences recherchées
• Required Skill set
  • Strong customer service orientation
  • Excellent communication (Written & Verbal) in French and English & Interpersonal skills
  • Solid technical background with an ability to provide clear instructions to a non-technical audience
  • Advanced knowledge of Windows 10, Apple IOS devices, MS office applications, Outlook, Active Directory, Citrix, VDI, Microsoft Endpoint Manager and remote-control software
  • Exceptional customer service skills with a strong troubleshooting and problem-solving ability
  • Organized and experience in managing ticket queues
  • Excellent impact assessment ability allowing to accurately prioritize tickets and tasks
  • Good team management skills and excellent team player
  • Able to troubleshoot a large variety of technical issues
  • Experienced in remote support
  • Ability to work under pressure

Azqore is an international company specialising in IS and banking operations outsourcing for wealth managers. The result of a union between two market leaders, the Crédit Agricole Group and Capgemini, the company manages €200 billion assets as at 31.12.20. For nearly 30 years, Azqore has been supporting private banks in their transformation journeys and bolstering their operational efficiency. It provides them with an IT platform and a complete range of digital banking services and products. It also handles their back office operations from its two hubs in Switzerland and Singapore. Azqore offers its clients a unique approach based on its "Core Banking" model, tapping on leading software from the wealth management world and open to the most innovative fintechs. Its DNA and its proven digital and banking expertise with nearly 60 successful bank migrations since 1992 allow Azqore to offer its 30 clients a high level of quality throughout its value chain. It also ensures the highest standards in terms of innovation, regulations and compliance. By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.