Type de contrat :
Permanent Contract

CDI - IT Support Manager - Fund Channel H/F

Modified on 30/06/2026

  • Lieu : Luxembourg - Luxembourg
  • Secteur : IT, Digital et Data
  • Numéro de l'offre : 2026-110543

Job description

Amundi Luxembourg is recruiting for its Fund Channel Luxembourg subsidiary.

About Fund Channel

By joining Fund Channel, you become part of a leading organisation in the financial sector. Fund Channel is a B2B fund distribution platform, jointly owned by Amundi and CACEIS. Based in Luxembourg, it operates across Europe and Asia.

Since 2005, Fund Channel has provided innovative services to facilitate fund distribution, increase transparency, and streamline processes for asset managers and fund distributors. It was awarded "Best European Distribution Platform" by Platforum for four consecutive years (2022-2025).

The recent launch of Fund Channel Liquidity gives treasurers direct access to a wide range of money market funds, reinforcing the platform’s position as a leading solution in Europe.

We build strong, human relationships with our clients, partners and regulators. Together, we make fund distribution easier. ”

 

ROLE 

Fund Channel is seeking an experienced IT Support Manager Manager to lead and develop our Support function for Fund Channel applications.

You will be the single point of contact for critical incidents, own incident management and application monitoring, industrialize run procedures, and drive continuous improvements to meet client SLAs and operational governance standards.

  • Lead day-to-day Support/RUN operations and manage the Support team (recruitment, training, performance).
  • Act as single point of contact for critical incidents; manage escalations and post-mortems.
  • Analyze the quality of services provided to users (clients and internal users)
  • Manage, track and report incidents, SLAs and operational KPIs.
  • Design, enforce and industrialize support procedures, runbooks and playbooks.
  • Maintain and evolve application monitoring and dashboards aligned with client SLAs.
  • Implement reporting tools and analyze service quality to drive improvements.
  • Prioritize automations and optimizations based on impact and ROI; ensure corrective actions are tracked to completion.
  • Communicate effectively with internal stakeholders and clients during incidents and change activities.
     

  • Starting date
    01/05/2026
    Position with management
    No
    Minimum level of study
    Postgraduate degree – MA/MSc/PhD/Doctorate or equivalent
    Training / Specialization
    • Master’s degree (Bac+5 / M2)
    • Minimum 5 years’ experience managing IT teams.
    • Proven experience in the fund industry; experience with trailer fees is a strong plus.
    • Demonstrated experience responding RFPs and delivering client presentations.
    • Strong incident management, monitoring and process-improvement background.
    • Experience with monitoring platforms, ticketing systems and runbook automation tools.
    • Previous exposure to dealing and liquidity solution environments.

    Minimum experience level
    6-10 years
    Skills needed
    • Organized, autonomous and detail-oriented.
    • Excellent communicator with strong interpersonal skills.
    • Calm under pressure, patient and resilient.
    • Analytical thinker with a process-driven mindset and strong prioritization skills.
    • Team player able to coordinate cross-functional stakeholders.
    • fluent in english
    • AI proficiency as a driver of continuous improvement.

  • Amundi, the leading European asset manager, ranking among the top 10 global players (1), offers its 100 million clients - retail, institutional and corporate - a complete range of savings and investment solutions in active and passive management, in traditional or real assets. This offering is enhanced with IT tools and services to cover the entire savings value chain. A subsidiary of the Crédit Agricole group and listed on the stock exchange, Amundi currently manages close to €2.3 trillion of assets (2). With its six international investment hubs (3), financial and extra-financial research capabilities and long-standing commitment to responsible investment, Amundi is a key player in the asset management landscape.
    Amundi clients benefit from the expertise and advice of 5,500 employees in 35 countries.
    Amundi, a trusted partner, working every day in the interest of its clients and society

    (1) Source: IPE “Top 500 Asset Managers” published in June 2025, based on assets under management as at 31/12/2024
    (2) Amundi data as at 30/06/2025
    (3) Paris, London, Dublin, Milan, Tokyo and San Antonio (via our strategic partnership with Victory Capital)

Amundi

Amundi

CDI - IT Support Manager - Fund Channel H/F

Published the 30/06/2026

Type de contrat :
Permanent Contract
  • Luxembourg - Luxembourg
  • IT, Digital et Data
  • 2026-110543

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