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Modified on 17/06/2026
La Direction Transaction Banking Services (T.B.S.), en charge de l’Informatique et des Opérations de Cash Management et de Receivables & Supply Chain et la Direction Operations & Country COOs en charge de responsabilité mondiale de la gestion des autres opérations de la Banque de Financement et d’Investissement recherchent un collaborateur/une collaboratrice en CDI.
TBS a pour missions :
- d’assurer le traitement des opérations de la Banque, de leur initialisation par les Front Offices jusqu’à leur comptabilisation dans ses livres et de leur correct contrôle ;
- de piloter les projets informatiques nécessaires au développement de l’offre de services Cash Management, Receivables et Supply Chain Finance.
TBS est composé de 3 pôles :
- Cash Management Services (CMS) ;
- Receivables and Supply Chain Services (SCS) ;
- COO & Change Management (MCM).
Le Knowledge Manager pilote une démarche pluridisciplinaire qui regroupe l'ensemble des initiatives, méthodes et techniques permettant :
- d’analyser, organiser, capter les connaissances documentées ou non documentées,
- d’améliorer l'accès et l’appropriation des informations,
- de capitaliser sur les connaissances et le savoir-faire des collaborateurs.
Cette mission transversale amène à travailler avec toute entité du groupe CACIB où TBS (volet international).
En tant que Knowledge Manager, vous aurez pour missions principales :
Diagnostic et structuration :
- Effectuer un diagnostic de l’existant, tant en termes d’outils que de documents.
- Définir en lien avec les Architectes concernés le meilleur outillage (repository, gestion, consultation), en particulier dans un objectif d’utilisation intégrée de l’intelligence artificielle.
- Définir et déployer une méthodologie de gestion documentaire adaptée, avec une gestion du run permettant l’intégration systématique des évolutions liées aux changements de process et aux évolutions d’outils.
Animation et pilotage du dispositif :
- Créer, piloter et animer la communauté de responsables de périmètre documentaire et leurs contributeurs.
- Concevoir et dispenser des formations aux acteurs du dispositif avec supports adaptés.
- Accompagner les équipes dans la conception de documents de référence.
- Organiser des ateliers répondant aux besoins et usages identifiés.
- Mettre en place des actions d'appropriation des contenus.
- Assurer le support quotidien : assistance utilisateurs, répondre aux utilisateurs via la communauté, mise en relation des parties prenantes, agir sur le workflow outil.
Gouvernance et cohérence :
- Assurer la cohérence et la pertinence de toutes les initiatives relatives à la création et la diffusion de contenus de référence en veillant particulièrement au respect des règles établies par le management de TBS.
- Développer des outils de pilotage de la base documentaire (tableaux de bord, campagne d’archivage, fichiers de données).
Veille et amélioration continue :
- Réaliser et partager une veille interne et externe sur les usages et les technologies autour de la gestion des connaissances, de l’accès à l’information, de la transmission des savoirs.
- Veiller à la mise à jour régulière des sites collaboratifs (intranet, SharePoint) dédiés à notre activité.
- Elaborer des reportings.
- Anticiper les évolutions technologiques et proposer des évolutions du modèle (faciliter l’utilisation de la base documentaire).
- Collecter et analyser les retours des utilisateurs.
About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)
Crédit Agricole CIB is the corporate and investment bank of the Crédit Agricole group, the 10th largest banking group in the world *.
We support major companies and financial institutions in their development and the financing of their projects.
As pioneers in responsible finance, social and environmental commitments are at the heart of our activities.
Joining our teams means working in a multicultural environment, both dynamic and stimulating, where you will contribute to developing a sustainable economy.
We support employees throughout their journey: you will develop your skills and access various mobility opportunities among the diversity of our businesses in more than 30 international locations.
Our culture is built on collaboration, innovation and openness, where everyone is valued and empowered.
By working every day in the interest of society, Crédit Agricole CIB aligns with the Group values committed to diversity and inclusion and placing people at the heart of all its transformations.
All our jobs are open to people with disabilities. We welcome applications from candidates of all backgrounds and experiences.
Ready to take part in our mission ?
*By balance sheet size - The Banker, Juillet 2025
Crédit Agricole CIB
We support various causes through our solidarity initiatives and charitable activities.
Our employees actively participate in these programmes and making a meaningful difference in our communities.
We support employees throughout their career journey. You will have opportunities to develop your skills through diverse training programmes tailored to your role and goals.
You will have access to various mobility opportunities across our diverse businesses and 30+ locations.
Employees of Crédit Agricole CIB entities may work remotely if their role is eligible. The number of remote working days varies by country.
Many of our employees have moved into new workspaces designed to increase flexibility and foster collaboration.
As a responsible employer, Crédit Agricole CIB provides, where applicable, salary continuation and insurance coverage for employees in the event of major life circumstances such as illness, workplace accidents, disability.
With a strong commitment to parenthood, we are committed to supporting employees through parenthood with paid maternity and paternity leave.
Your compensation may comprise fixed & variable components based on your responsibilities, skills & performance.
Depending on your country, you may be offered the opportunity to participate in Crédit Agricole Group’s capital increases
The « Welcome on board » programme will give you a chance to discover Crédit Agricole CIB’s organisation, teams, and discover Bank’s business culture. You will be invited by HR team to a welcome session within 3 months of arrival.
Upload your CV and cover letter in .doc, .docx, .pdf, .txt, .rtf, .odt, .html or .png format, weighing less than 2mo only.
Register or log in to your Crédit Agricole Recrutement account to fill in the application form, as well as your CV and track your applications.
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This action will be irreversible. You will not be able to apply to this offer