Job description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Senior Client Operations Officer, Fund Distribution is responsible to prepare and process Transfer Agency transactions as per defined procedures, whilst meeting Client service level agreements & team KPI’s /KQI’s, being responsible for accuracy and punctuality of data sent to Fund Managers, work in collaboration/interact with other teams within the Fund Distribution department and other teams within the company and responsible for assisting the Assistant Manager to lead the team and being the point of contact in the absence of the Assistant Manager to ensure complete shift coverage.

Region: APAC

Working hours: 9:00AM – 6:00PM

What will you do?

Processing Transaction

• Input, validate and correct all types of transactions such as subscriptions, redemptions, transfers and switches.
• Report transaction order and entry issues to the relevant parties where necessary
• Ensure all trades received prior to cutoff processed accurately prior to deadlines.
• Review and monitor the client queue to ensure a high level of service.
• Check signatures against appropriate documents, working in collaboration with Compliance and Register Management.
• Adhere to the NIGO process during dispatching.

Generic Processes

• Generate distributions, process payment and ensure timely reporting to client.
• Processing and checking of function dependent on file uploads and extracts to ensure that all deadlines are met. This may include the daily upload of price files, SWIFT transaction files etc.. Dealing with any errors and exceptions of dependent file uploads and extracts.
• Providing clear and concise internal communication where necessary. This may include confirmation of uploads or transfers and notification of delays to the relevant teams.
• Assist the Supervisor to create or update any Risk document.
• Ensure to complete any task or project assign to them in a timely manner.

Queries

• Provide high quality and professional client service to ensure CACEIS Investor Services Values are maintained.

#LI-NA1

Complément

What will you do? (continuation)
Queries
Providing clear and concise internal communication where and when necessary to the relevant teams/persons. This may include confirmation of uploads or transfers and notification of delays to the relevant teams.

Account Management
Manage the transfer of funds and liquidity of Fund Distribution operating bank accounts.
Accurate processing of daily automated cash process, manual payments and manual payment files.
Identify & clear all transaction reconciliation items on bank accounts, dealing with any issues, returned and outstanding payments.

Reporting
Generate and dispatch of regular (SLA) and specific reports upon request of internal or external party.
Respond to ad-hoc report requests from Fund Accounting, Unit Pricing and other departments within CACEIS Investor Services and or Clients.

Policy and Procedure Review
Ensure all deadlines are met with defined benchmark.
Ensure all documents are carefully reviewed capturing all instructions & information accurately.
Review and monitor the client workflow queue to ensure all items are actioned with SLA.

Cross Training
Ensure ongoing productivity especially when less staff available (holiday period, sick leave, emergency leave) and at times of high volumes (such as distribution periods) (by providing back-up relief for staff who are absent, on leave or at times of high volume).