Job description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Reporting to the Director, individual will be responsible for managing production teams IMS, namely:

I. Flow Acquisition Management - Coordinates and monitors trade instruction flows across teams, ensuring seamless processing and timely execution without operational delays

II. Middle Office - Performs validation, monitoring, and control between front office and operations, ensuring accuracy, completeness, and compliance across all trade processes

The working hours will be between 8.00AM up to 7:00PM MYT

What will you do?

• Production – Manage daily production of Flows Acquisition Management and Middle Office services against agreed internal and client SLA
• People Management – Driving people initiatives through the formulation of development plans with the team managers to build talent pipeline.
• Developing future plans – Anticipate growth and changes, devise plans to adjust and to build a sustainable operating model in the long term
• Project Management – Drive and support key projects for IMS business which includes onboarding new activities, system enhancements and new system development.
• Operational Effectiveness – Develop and implement comprehensive operating procedures and establish an environment of continuous improvement that assesses workflow, processes and procedures on an ongoing basis to maximize efficiency and quality within the department and alignment with globally harmonized and agreed procedures.
• Risk Management - Ensure procedures are adequate to ensure compliance with applicable regulatory & audit requirements as well as internal risk management policies to mitigate financial/reputational risk for existing processes as well as new transitions.
• People Management – Directly manage a team from a business and people perspective. 
• Human Resources Management and Development - Build a high-performance team and ensure human resource policies are effectively implemented and administered.

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What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded