Type de contrat :
Permanent Contract

Client Support Officer Payment Services M/F

Modified on 20/05/2026

  • Lieu : Montreal, Quebec - Canada
  • Secteur : Finance / Accounting
  • Numéro de l'offre : 2026-111357

Job description

The payment services team is in charge of processing all outgoing payment involving clients accounts within currency market deadline, then reconciling any discrepancies spotted. There is as well a filtering control check to identify any restricted payment recipient.

 

The CSO is representing the company department in front of the client, therefore he should have been trained thoroughly and transversally on all activities managed at custody services Canada. His main duties will consist of (list non exhaustive and subject to amendment):

  • Building and keeping a good rapport with customers and fully comprehending their needs.
  • Providing training on procedures to new team members.
  • Ensuring that client information is updated and reviewed, including sensitive data such as quality level requirement, workflows management and technical documentation .
  • Maintaining knowledge of current services to provide clients with accurate information.
  • Take in charge all client request in a timely manner (within 2 hours
  • Participate to process improvement steps necessary to adapt internal tools to meet client expectations

 

Payment services

  • Chase broker / client on issues/discrepancies spotted on transactions
  • Take in charge analysis and investigation on existing pending or breaks 
  • Manage incoming chasing or queries from counterparts and clients
  • Release payment instructions on market by respecting treasury cut off
  • Be the entry point for incoming calls or client queries

 

Preference will be given to applicants with:

  • Payment knowledge (TARGET, SEPA, CBPR+).
  • Excel skills (Pivot tables, Chart manipulation, Basic Formulas)
  • Knowledge of SWIFT message types: MT103/PACS.008, MT202/PACS.009, MT210/CAMT.057, MT900&MT910/CAMT.054

Télétravail : hybrid

Complément

Competitive salary:
Bonuses are available, amounts are discretionary and performance based
Benefits Package:
Health Benefits which include Extended Health Benefits, Dental Plan, Vision Care, Paramedical Services Coverage
Life Insurance
Long Term Disability
Maternity and paternity benefits (Top Up)
Registered Retirement Savings Plan (RRSP)
Subsidised public transportation
Vacation entitlement starting at 3 weeks
Annual Learning and Training Subsidy paid by employer
Professional development opportunities and training
A collaborative and supportive team environment
Exposure to the asset management industry with opportunities for growth

  • Starting date
    01/08/2026
    Position with management
    No
    Minimum level of study
    Bachelor Degree / BSc Degree or equivalent
    Training / Specialization
    Ideally 18+ months of financial services experience within [Back office payment operation / settlement / FXMM / , etc.]
    Ideally 18+ months of financial services experience within [Back office payment operation / settlement / FXMM / , etc.]
    Minimum experience level
    0-2 years
    Skills needed
    Must have skills:
    • Ideally 18+ months of financial services experience within [Back office payment operation / settlement / FXMM / , etc.]
    • Securities knowledge (Could be from CSC and or banking industry experience)
    • Excel (Pivot tables, Chart manipulation, Basic Formulas)
    • Attention to detail
    • Proven track record of client request management
    • Knowledge of SWIFT messages type (especially 56X, 54X) is a plus
    • French skill is a plus
    Languages
    English / French

  • CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

    Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.

    CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024)

    By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities..

CACEIS

CACEIS

Client Support Officer Payment Services M/F

Published the 09/04/2026

Type de contrat :
Permanent Contract
  • Montreal, Quebec - Canada
  • Finance / Accounting
  • 2026-111357
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Ecovadis Platinium

In 2025, CACEIS is Gold with a score of 83/100 and ranks in the top 2% of companies assessed by EcoVadis for the Financial Services sector. With this rating, CACEIS confirms its commitment to being a socially responsible company.

Happy Trainee rating: (94% and 71%)

The percentage of our students on internships or work-study programmes who recommend CACEIS (Happy Trainees label by ChooseMyCompany) in France (94%) and Luxembourg (71%)

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We care, We dare, We grow, We are One CACEIS: our corporate values are the foundation of our culture and the hallmark of belonging to the Group. They drive us to provide high-quality service and constantly strive to satisfy our customers and employees.

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