Type de contrat :
VIE Programme

Support service desk H/F

Modified on 15/07/2026

  • Lieu : Zürich - Switzerland
  • Secteur : IT, Digital et Data
  • Numéro de l'offre : 2026-114239

Job description

IT department about 3 persons, in charge of support level 1 and 2 for end users for 2 entities (70 persons). Covering helpdesk, business support and projects. Working closely with other entities in other countries.

 

You will join a team of three people, based across the Swiss and Central Europe regions, whose mission is to:

  • Act as the first point of contact for users and customers
  • Identify and diagnose issues and problems
  • Categorize and log requests in Jira
  • Provide solutions to incidents and issues
  • Manage the inventory of all hardware
  • Ensure alignment with group policies and standards
  • Handle audit requests related to the infrastructure scope

 

  • Starting date
    01/08/2026
    Position with management
    No
    Minimum level of study
    Bachelor Degree / BSc Degree or equivalent
    Training / Specialization
    BAC+3
    A first significative experience or internship within an IT department
    Minimum experience level
    0-2 years
    Skills needed
    • Good writing skill (English)
    • Efficient communication (English)
    • Good analytical  and problem solving skills
    • First customer service experience.
    • Friendly
    • Autonomy
    IT tools
    • M365
      Networking Basics: Understanding of TCP/IP, DNS, DHCP, and VPN troubleshooting
    • Cybersecurity
    • Cloud computing and Infrastructure
    • Jira
    • Confluence
    Languages
    Fluent English French and German are nice to have
  • Amundi, the leading European asset manager, ranking among the top 10 global players (1), offers its 100 million clients - retail, institutional and corporate - a complete range of savings and investment solutions in active and passive management, in traditional or real assets. This offering is enhanced with IT tools and services to cover the entire savings value chain. A subsidiary of the Crédit Agricole group and listed on the stock exchange, Amundi currently manages close to €2.3 trillion of assets (2). With its six international investment hubs (3), financial and extra-financial research capabilities and long-standing commitment to responsible investment, Amundi is a key player in the asset management landscape.
    Amundi clients benefit from the expertise and advice of 5,500 employees in 35 countries.
    Amundi, a trusted partner, working every day in the interest of its clients and society

    (1) Source: IPE “Top 500 Asset Managers” published in June 2025, based on assets under management as at 31/12/2024
    (2) Amundi data as at 30/06/2025
    (3) Paris, London, Dublin, Milan, Tokyo and San Antonio (via our strategic partnership with Victory Capital)

Amundi

Amundi

Support service desk H/F

Published the 15/07/2026

Type de contrat :
VIE Programme
  • Zürich - Switzerland
  • IT, Digital et Data
  • 2026-114239

These offers may interest you!