Type de contrat :
VIE Programme

VIE - Transformation and Operational Efficiency Project Manager H/F

Modified on 25/11/2025

  • Lieu : Av. Miguel Bombarda 4 – 9th floor, 1049-079 Lisbon - Portugal
  • Secteur : Marketing & Communication
  • Numéro de l'offre : 2025-106203

Job description

Mudum Seguros is the non-life insurance company in Portugal of the Crédit Agricole Assurances Group.

This Innovation and Operational Excellence Department aims to foster the organisation's ability to adapt to new contexts and strengthen its position in the face of challenges that arise along the way, without losing its identity. Innovation and transformation are a continuous process aimed at the company's sustainability and success. The aim is to foster the identification, updating, dissemination and continuous improvement of the company's processes, aligning them with the needs of the business, operational requirements and the group's vision. Its responsibilities also include developing remote sales channels with Novobanco, as well as promoting a culture focused on customer satisfaction by monitoring the customer experience and managing complaints.

 

Description of the role :

-          Participation in the efficiency optimisation programme at Mudum

-          Process design and analysis of improvement opportunities

-          Support in conducting workshops and documenting meetings

-          Study and analysis of the impact of changes in process execution

  • Starting date
    01/01/2026
    Duration
    12 à 24
    Position with management
    No
    Minimum level of study
    Postgraduate degree – MA/MSc/PhD/Doctorate or equivalent
    Training / Specialization
    - Bachelor's/Master's degree in Management/Economics or similar
    Minimum experience level
    0-2 years
    Skills needed
    - Understanding and ability to interpret business processes

    - Ability to identify opportunities to improve the efficiency of working methods

    - Analysis and quantification of gains from process improvements

    - Understanding of business metrics

    Soft Skills :
    • At ease communicating with people from various
    areas and with diverse skill sets
    • Team player
    • Resilient
    • Curious and able to think abstractly
    • Active listening skills

    Languages: English (mandatory) and Portuguese (prefered)
    IT tools
    MS Office 365 tools (Excel, Word, PowerPoint, etc.)

  • Crédit Agricole Assurances, France's largest insurance group, unites together Crédit Agricole's insurance subsidiaries. The Group offers a range of savings, retirement, health, personal protection and property insurance products and services. At the end of 2024, Crédit Agricole Assurances has 6,700 employees and Its premium income amounted to €43,6 billion. With more than 25 years of experience, Mudum Seguros ranks in the top 5 of the bancassurers in Portugal. Innovative and at the service of its partners, mainly the Novo Banco Group and more recently Credibom, its primary mission is to protect their individual customers, and professionals and small businesses from the hazards of life. It thus supports them on a daily basis in their needs to protect their health, their property, their projects and their family. Its 75 employees are united by strong values: customer orientation, the pursuit of excellence, individual initiative, honesty and integrity and team spirit. By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offersare open to persons with disabilities.

Crédit Agricole Assurances

Crédit Agricole Assurances

VIE - Transformation and Operational Efficiency Project Manager H/F

Published the 24/11/2025

Type de contrat :
VIE Programme
  • Av. Miguel Bombarda 4 – 9th floor, 1049-079 Lisbon - Portugal
  • Marketing & Communication
  • 2025-106203
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-us

Our advantages

Working from home

This is a working method that has existed within Crédit Agricole Assurances for many years.

Training

Numerous face-to-face and remote levers: learning from others, giving and receiving feedback, taking training courses, enhancing experience, taking on new missions, or another example, unlimited access to LinkedIn Learning's more than 10,000 digital content.

Crossovers

A wide range of support (events, workshops, guidance tools, practical information sheets, advice, etc.) and a variety of career paths within our Insurance Group and throughout the Crédit Agricole Group.

Companies

Sites in Paris, the French regions and 8 other countries: Ireland, Italy, Spain, Japan, Luxembourg, Portugal, Poland and Greece.

Banking benefits

Banking benefits for staff

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