CDI

Client Service Officer M/F

Modifiée le 10/01/2024

  • MILANO - Italie
  • Commercial / Relations Clients
  • 2024-84919

Description du poste

The main mission is to provide administrative and operational support to our Wealth Managers in managing HNWI and UHNWI clients. The main activities carried out by the resource are listed below:

  • Provide administrative support including handling telephone calls, managing e-mails and mail
  • Support Wealth Managers in the preparation of client meetings (i.e. missing documents to ensure compliance of client file, portfolio situation, reports and/or sales documentation, documentation needed for account opening)
  • Respond promptly to client queries regarding the history of the client's account and/or regarding any information that can be consulted in the bank's internal system and/or on the various financial instruments, with a constant concern for quality and personal service
  • Enter account opening and/or closing operations into the system
  • Ensure the correct and efficient execution of instructions received from clients and/or WMs (cash, securities, foreign exchange, deposit operations, etc.) 
  • Follow up on the settlement of transactions 
  • Ensure the daily monitoring of client accounts and inform the Wealth Manager of any particular event
  • Prepare standard or customised reports for clients with the approval of the Wealth Manager
  • Check all listings as part of the internal control system (debit balances, deposits, previous day's transactions, overruns, credit reviews)
  • Participate in the preparation of credit application and periodic reviews of credit dossier
  • Perform KYC processes and regularly check the compliance of client files with the regulations and procedures in force (KYC, AML)

The role involves extensive telephone contact with clients, the development of commercial support relationships with them and the careful administration of their activities with Indosuez. The position is also characterised by constant contact with the central teams of the parent company (in Luxembourg).

 

Complément

 About Indosuez:
https://www.linkedin.com/company/indosuez-wealth-management/about/
"CA Indosuez Wealth (Europe), Italy Branch" is the Italian branch of CA Indosuez Wealth (Europe) S.A. , with offices based in Milano, Torino, Padova and Roma.

    • Date de prise de fonction
    • 01/02/2024
    • Poste avec management
    • Non
    • Niveau d'étude minimum
    • Bac + 3 / L3
    • Formation / Spécialisation
    • A bachelors degree in economics, finance or management will be considered a plus
      A previous experience in the Private Banking / Wealth Management sector will be considered a plus.Good knowledge of the different types of operations (cash, securities, foreign exchange, credit, etc.).Good knowledge of anti-money laundering rules and related procedures (AML/KYC)
    • Niveau d'expérience minimum
    • 3 - 5 ans
    • Compétences recherchées
      • Confidentiality
      • Good communication and interpersonal skills
      • Proactive approach
      • Teamwork attitude
      • Accuracy
      • Sense of responsibility
    • Outils informatiques
    • Good knowledge of MS Office (Word, Excel, Outlook)  
    • Langues
    • Italian mothertongue, English fluent, French is desirable

  • Indosuez Wealth Management est la marque mondiale de gestion de fortune du groupe Crédit Agricole, 10ème banque au monde par la taille des actifs (The Banker - juillet 2021, sur la base des résultats à fin 2020). Façonné par plus de 145 ans d'expérience dans l'accompagnement de familles et d'entrepreneurs du monde entier, Indosuez Wealth Management propose une approche sur mesure permettant à chacun de ses clients de construire, gérer, protéger et transmettre sa fortune au plus près de ses aspirations. Dotées d'une vision globale, ses équipes apportent conseils experts et service d'exception sur l'un des plus larges spectres du métier, pour la gestion du patrimoine privé comme professionnel. Indosuez Wealth Management détient également majoritairement la société Azqore, filiale qui apporte une solution technologique complète et intégrée ainsi que des services d'opérations bancaires aux acteurs de la gestion de fortune. Distingué pour sa dimension à la fois humaine et résolument internationale, Indosuez Wealth Management rassemble 2 955 collaborateurs dans 10 territoires à travers le monde : en Europe (Belgique, Espagne, France, Italie, Luxembourg, Monaco et Suisse), en Asie-Pacifique (Hong Kong RAS, Nouvelle-Calédonie et Singapour), et au Moyen-Orient (Emirats Arabes Unis). Avec plus de 135 milliards d'euros d'actifs sous gestion (au 31.12.2021), Indosuez Wealth Management figure parmi les leaders mondiaux de la gestion de fortune. www.ca-indosuez.com

Indosuez Wealth Management
Indosuez Wealth Management
Indosuez Wealth Management

Indosuez Wealth Management

Client Service Officer M/F

Publiée le 10/01/2024

CDI
  • MILANO - Italie
  • Commercial / Relations Clients
  • 2024-84919

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