Key Responsibilities:
Infrastructure Management:
- Management of hardware (servers, storage and workstations), software and IT security applications, and network components like routers and switches, firewalls.
- Perform hardware and software upgrade as and when required.
- Apply security standards recommended by DRSSI and validated by local security officer.
IT Systems Technical Support:
- Provide 2nd level technical support. Coordinate with regional and global counterparts, and vendors for follow-up of problems.
- Perform regular compliance maintenance of Servers Endpoints.
- Active Directory Users and Management.
- Technical skills of Group Policy management for Servers and Endpoints.
- Technical knowledge of Access rights management.
- Perform file/directory-level permission on data storage systems.
- Licensing review and renewal of Software’s (Windows / Linux / IBM MQ etc).
- Process improvement and explore automation of tasks for efficient management of IT.
- External Vendor Management
- Oversight & Management of CASPL IT Helpdesk Support and Project activities
Network Management:
- Perform network troubleshooting and co-ordinate with regional/global counterparts on LAN/MAN/WAN network connectivity issues.
- Coordinate with vendors on Windows, Hyper-V Servers, SAN and Network equipment’s and telecommunication problem solving issues.
- Perform network and network devices management tasks.
Documentation:
- Preparation of procedures, User guides, Standard Operating Procedures (SOP’s) etc.
End User Support and Operational Training
E-mail system Support:
- Coordinate with regional/global team of Administrators for related problems.
Physical Security:
- Maintenance and security of the Primary and DR Datacenter’s.
- Blocking of USB removal storage on all servers and endpoints.
- Annual Hardware Maintenance Contract Renewal for OEM support & Business continuity.
- Maintain availability of DR site Servers and equipment’s with up-to-date data for high availability and Redundancy of IT Systems and Data.
IT Security Operations / Data Security and Proactive Monitoring :
- Maintain DLP compliance up to date as per group standard.
- Maintain monthly / yearly backup of Critical Systems and perform periodic restoration tests.
- Manage Tape Inventory at Offsite Storage as per Regulatory requirement.
- Ensure the successful restoration of backed-up data.
- Hardening of Windows using GPO’s and security of Network devices.
- Ensuring of Device logging to SIEM.
- Performing Proactive monitoring and security protective measures such as firewalls, antivirus software, and multi-factor authentication (MFA).
