Amundi Luxembourg is recruiting for its Fund Channel Luxembourg subsidiary.
About Fund Channel
By joining Fund Channel, you become part of a leading organisation in the financial sector. Fund Channel is a B2B fund distribution platform, jointly owned by Amundi and CACEIS. Based in Luxembourg, it operates across Europe and Asia.
Since 2005, Fund Channel has provided innovative services to facilitate fund distribution, increase transparency, and streamline processes for asset managers and fund distributors. It was awarded "Best European Distribution Platform" by Platforum for four consecutive years (2022-2025).
The recent launch of Fund Channel Liquidity gives treasurers direct access to a wide range of money market funds, reinforcing the platform’s position as a leading solution in Europe.
We build strong, human relationships with our clients, partners and regulators. Together, we make fund distribution easier. ”
ROLE
Fund Channel is seeking an experienced IT Support Manager Manager to lead and develop our Support function for Fund Channel applications.
You will be the single point of contact for critical incidents, own incident management and application monitoring, industrialize run procedures, and drive continuous improvements to meet client SLAs and operational governance standards.
- Lead day-to-day Support/RUN operations and manage the Support team (recruitment, training, performance).
- Act as single point of contact for critical incidents; manage escalations and post-mortems.
- Analyze the quality of services provided to users (clients and internal users)
- Manage, track and report incidents, SLAs and operational KPIs.
- Design, enforce and industrialize support procedures, runbooks and playbooks.
- Maintain and evolve application monitoring and dashboards aligned with client SLAs.
- Implement reporting tools and analyze service quality to drive improvements.
- Prioritize automations and optimizations based on impact and ROI; ensure corrective actions are tracked to completion.
- Communicate effectively with internal stakeholders and clients during incidents and change activities.
