Type de contrat :
CDI

Client Services Officer M/F

Modifiée le 17/04/2026

  • Lieu : Tokyo - Japon
  • Secteur : Gestion des opérations
  • Numéro de l'offre : 2026-111677

Description du poste

Responsibilities
(These responsibilities apply to both Institutional and Distribution clients.)

  • Client On-boarding and Servicing
    - Conduct KYC in a timely manner, collecting required information from Sales or directly from clients, and maintain KYC records and documents in the system
    - Onboard new funds, coordinate fund changes and closings, and support related internal/external stakeholders throughout the process
    - Manage new Distributor contracts, including fee negotiations and ongoing contract administration
    - Prepare internal approval materials for new discretionary investment advisory accounts and support review of legal agreements, investment guidelines, and IMAs/SLAs
    - Maintain and update fund data in the portfolio management system
  • Client Query Management
    - Serve as the main contact point for client inquiries received through various channels
    - Handle issues and complaints in coordination with Sales and in line with agreed procedures
    - Act as the main Relationship Manager for a major trust bank distributing our multi-asset strategy product to pension funds
  • Fund Handling and Client Communication
    - Manage tasks related to contract changes, fund document updates, and regulatory changes
    - Share fund-related information and impacts with Sales teams to support timely and accurate client communication
    - Maintain clients’ fund data and communicate relevant contractual, regulatory, and strategic updates to clients
  • Liaison with Other Regions
    Coordinate on various IBD-related matters with other regions, including Paris, Milan, Dublin, and the UK, on behalf of Japan
  • Reporting
    - Communicate client reporting requirements to relevant teams, manage timelines, and deliver reports to clients
    - Ensure timely delivery of legal documents, fund information, and fund reports in collaboration with Reporting and Sales teams
  • Others
    - Circulate internal notifications for existing account activities
    - Monitor client satisfaction and work with stakeholders to improve service quality
    - Liaise with relevant departments to resolve issues, implement preventive measures, and prepare client explanations when needed
    - Stay aligned with global and local process/system improvements and support smooth implementation

Télétravail : hybride

Complément

Candidate should hold a Japan working Visa or have no restrictions on working in Japan

  • Date de prise de fonction
    01/07/2026
    Poste avec management
    Non
    Niveau d'étude minimum
    Bac + 3 / L3
    Formation / Spécialisation
    Bachelor Degree
     Experience and other requirements:-  Proficiency in Japanese and English- Strong interpersonal and communication skills-  Strong PC skills (Word, Excel, PPT) and comfort using various Amundi tools (APC,New Sphere,New CRM, LIFE,Alto Studio AI etc)
    Niveau d'expérience minimum
    3 - 5 ans
    Compétences recherchées
     Experience and other requirements:-  Proficiency in Japanese and English- Strong interpersonal and communication skills-  Strong PC skills (Word, Excel, PPT) and comfort using various Amundi tools (APC,New Sphere,New CRM, LIFE,Alto Studio AI etc)
    Outils informatiques
    - Strong PC skills (Word, Excel, PPT) and comfort using various Amundi tools (APC,New Sphere,New CRM, LIFE,Alto Studio AI etc)
    Langues
    Proficiency in English and Japanese required

  • Premier gérant d'actifs européen parmi les 10 premiers acteurs mondiaux (1), Amundi propose à ses 100 millions de clients - particuliers, institutionnels et entreprises - une gamme complète de solutions d'épargne et d'investissement en gestion active et passive, en actifs traditionnels ou réels. Cette offre est enrichie de services et d'outils technologiques qui permettent de couvrir toute la chaîne de valeur de l'épargne. Filiale du groupe Crédit Agricole, Amundi est cotée en Bourse et gère aujourd'hui près de 2 300 milliards d'euros d'encours (2). Ses six plateformes de gestion internationales (3), sa capacité de recherche financière et extra-financière, ainsi que son engagement de longue date dans l'investissement responsable en font un acteur de référence dans le paysage de la gestion d'actifs.
    Les clients d'Amundi bénéficient de l'expertise et des conseils de 5 500 professionnels dans 35 pays.
    Amundi, un partenaire de confiance qui agit chaque jour dans l'intérêt de ses clients et de la société.

    (1) Source : IPE « Top 500 Asset Managers » publié en juin 2025 sur la base des encours sous gestion au 31/12/2024
    (2) Données Amundi au 30/06/2025
    (3) Paris, Londres, Dublin, Milan, Tokyo et San Antonio (via notre partenariat stratégique avec Victory Capital)

Amundi

Amundi

Client Services Officer M/F

Publiée le 17/04/2026

Type de contrat :
CDI
  • Tokyo - Japon
  • Gestion des opérations
  • 2026-111677

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