Type de contrat :
CDI

Senior Client Operations Officer, Custody Control M/F

Modifiée le 13/07/2026

  • Lieu : Putrajaya - Malaisie
  • Secteur : Gestion d'Actifs
  • Numéro de l'offre : 2026-113920

Description du poste

What is the opportunity?

 

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

 

The Senior Client Operations Officer of Settlements Control team in the Custody is responsible for accurate and timely investigation and resolution of settlement breaks. This role involves managing daily operations, coordinating with internal and external stakeholders, and ensuring compliance with regulatory requirements. The Senior Client Operations Officer will execute complex daily operations, address operational issues with utmost urgency, implementing process improvements, and maintaining high standards of service delivery to clients.

 

Working hours: 9am to 6pm MYT

 

What will you do?

  • Ensure accurate and timely investigation of assigned breaks in accordance to operating procedure of the team

  • Perform checks and controls to ensure all issues are highlighted in reports, and escalated to manager where applicable.

  • Take charge to solve complex issues guided by procedure and guidance from more senior team members

  • Complete all reporting tasks and handle all queries  in a timely manner.

  • Diligent follow up on all open issues until complete resolution

  • Escalate operational issues or any abnormality in according to local escalation protocol

  • Guide junior team members in improving their technical competency

  • Support the team manager in any ad hoc requests in relation to the team’s core business or departmental activities

 

#LI-MS1

Télétravail : non-autorisé

Complément

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
Leaders who support your development through coaching and managing opportunities
A world-class training program in financial services
A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

  • Poste avec management
    Non
    Niveau d'étude minimum
    Bac + 3 / L3
    Formation / Spécialisation
    • Strong knowledge in reconciliation for cash and asset
    • Strong understanding of the firm’s policies for CASS requirements in relation to identification and resolution of reconciliation breaks

    • Strong technical understanding in trade settlement requirements and specific instruction format
    • Strong understanding in the implications of failed settlement across all Asia and Middle East markets
    • Strong understanding in the connection of upstream-downstream dependency of Custody Settlements Control with its stakeholders
    Niveau d'expérience minimum
    3 - 5 ans
    Compétences recherchées
    • Strong comprehension in understanding an issue and problem-solving skills.
    • Clear and concise communication to coordinate a solution for trade issue among stakeholders
    • Good command in English – ability to speak, write, listen to European stakeholders (both native and non-native English)
    • Strong sense of urgency in dealing with every issue
    • Strong understanding of escalation and able to work under pressure.
    Outils informatiques
    Nice-to-have
    • Personality of continuous learning & improvement
    • Strong sense of responsibility in taking ownership of task deliveries and controls completion in a team
    • Good understanding of ICSD, America, and European market requirements of settlements
    Langues
    English

  • CACEIS est un établissement bancaire, filiale du groupe Crédit Agricole, spécialisé dans les services financiers aux sociétés de gestion et investisseurs institutionnels.

    Présent en Europe, en Amérique du Nord, en Amérique du Sud et en Asie, CACEIS propose une gamme complète de produits et services : exécution, compensation, change, prêt-emprunt de titres, conservation d'actifs, banque dépositaire et administration de fonds, support à la distribution des fonds, solutions de middle-Office et services aux émetteurs.

    CACEIS est un consolidateur du marché européen de l'asset servicing et affiche une activité en croissance régulière. Le Groupe détient près de 5 300 milliards d'euros d'actifs en conservation et près de 3 400 milliards d'euros d'encours sous administration (chiffres au 31 décembre 2024).

    En agissant chaque jour dans l'intérêt de la société, nous sommes un groupe engagé en faveur des diversités et de l'inclusion et plaçons l'humain au cœur de toutes nos transformations. Tous nos postes sont ouverts aux personnes en situation de handicap.

CACEIS

CACEIS

Senior Client Operations Officer, Custody Control M/F

Publiée le 13/07/2026

Type de contrat :
CDI
  • Putrajaya - Malaisie
  • Gestion d'Actifs
  • 2026-113920
Rejoignez
-nous

Nos avantages

Fonctions Support

• Affaires publiques
• Commercial
• Communication
• Conformité
• Contrôle dépositaire
• Digital & Data
• Finances
• Inspection générale
• IT
• Juridique
• CACEIS Consulting
• Relations correspondants
• Ressources humaines
• Risques et contrôles permanents

Nos valeurs

We care, We dare, We grow, We are One CACEIS : nos valeurs d'entreprise sont le socle de notre culture et la marque d'appartenance au Groupe. Elles nous poussent à une haute qualité de service, à la recherche constante de la satisfaction de nos clients et de nos collaborateurs.

Taux Happy trainee : 94% et 71%

Le % de nos étudiants en stage ou alternance qui recommandent CACEIS (label Happy Trainees par ChooseMyCompany) en France (94%) et au Luxembourg (71%)

EcoVadis platinum

En 2025, CACEIS est Or avec un score de 83/100 et se positionne dans le top 2% des entreprises évaluées par EcoVadis pour le secteur Activités de services financiers. Grâce à l’attribution de cette notation CACEIS confirme son engagement d’être une entreprise socialement responsable.

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