What is the opportunity?
CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.
Working hours: 9:00am-6:00pm (Malaysia time)
Region: Luxembourg
What will you do?
Production and Supervision
Manage and motivate the team to conduct consistently accurate, timely and competently delivered transaction management services, ensuring day to day operations within the team are efficient and productive.
Act as local PERES transaction management SME and lead interface with centers of expertise for PERES services and oversight.
Continuously develop skills & abilities individually and for direct reports.
Foster a client mindset to ensure delivery of the services to internal and external clients within prescribed timeframes with a high level of quality.
Focus on quality, efficiency and risk mitigation programs and continuous development, with a focus on risk mitigation in order to regularly exceed required Service Level Agreement & KPI/KQI targets as attested by positive feedback from clients and the wider CACEIS Investor Services community.
Support and lead recruitment and team development to assure the continuing capability and capacity required to enable disciplined best execution of all client focused initiatives, to include hiring, people development, team structuring, workflow oversight, and change and onboarding tracking and stakeholder management.
Through participation in working groups and other forums, support the shared objectives of Client Operations, Malaysia.
Leading & motivating teams/attending to daily staffing items.
Defining standards and procedures to be put in place within the team.
Providing optimal client service and ensure deliveries are in line with SLA.
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