Support Analyst

Publiée le 16/02/2021

  • Singapour - Singapour
  • Systèmes d'information / Maîtrise d'Ouvrage

Description du poste

Summary of the position:

Responsible for 1st and 2nd level of application support under the scope of Global Support (GLS). To carry out his duties in accordance to Credit Agricole–CIB security policy and quality standards as well as other relevant standards.

Main responsibilities:

· Manage and provide 1st and 2nd level of application support (Mainly, TIPLUS)

· Manage trainings and improve/develop documentation/SOPs

Main duties details:

Manage and provide 1st and 2nd level of  application support

·        Manage and provide efficient 1st and 2nd level of application support.

·        Perform necessary analysis, troubleshoot or solve, and follow up incident, request, and problem raised by the customers and/or production in timely manner.

·        Escalate and follow up incident, request and problem to 3nd level support when needed as well as change request.

·        Perform health or regular check to ensure smooth running of application as well purging and archiving to achieve optimal performance.

·        Initiate and propose improvement when applicable on application performance as well as application monitoring and control.

·        Develop and maintain local development / modification.

·        Ensure application support activity conforming to existing procedures.

·        Perform pre & post health-checks after IT maintenance activities

·        Timely communication to stakeholders for priority incidents and also forecast the timeline (ETA)

·        Perform specific End Of Month ISIS batch follow-ups

Secondary duties:

-Serving as backup person for absent ISAP/BLI/CBI/GLS team member, when required.

-Other duties may be assigned.

    • Durée
    • 12
    • Poste avec management
    • Non
    • Niveau d'étude minimum
    • Bac + 3 / L3
    • Formation / Spécialisation
    • Degree in related field
      •Strong organizational and communication skills
      •Strong ability to analyze and summarize
      •Self-sufficient and pro-active in sourcing information
      •Strong sense of confidentiality
    • Niveau d'expérience minimum
    • 3 - 5 ans
    • Soft skills
    • The position requires a sound technical knowledge to ensure that the delivered solution answers the business' needs – enhancements, maintenance tasks and bug fixes intended for the cash management system serving Corporate Clients.
    • Outils informatiques
    • •The position required sound knowledge of latest Java related technologies and frameworks for software development and maintenance.
  • A propos de Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB) Crédit Agricole CIB est la banque de financement et d'investissement du groupe Crédit Agricole, 12e groupe bancaire mondial par les fonds propres Tier1 (The Banker, juillet 2020). Près de 8400 collaborateurs en Europe, Amériques, Asie-Pacifique, Moyen-Orient et Afrique, accompagnent les clients de la Banque dans la couverture de leurs besoins financiers à travers le monde. Crédit Agricole CIB propose à ses clients grandes entreprises et institutionnels une gamme de produits et services dans les métiers de la banque de marchés, de la banque d'investissement, des financements structurés, de la banque commerciale et du commerce international. Pionnier dans le domaine de la finance Climat, la Banque occupe aujourd'hui une position de leader sur ce segment avec une offre complète pour l'ensemble de ses clients. Pour plus d'information : Twitter: LinkedIn:

Crédit Agricole CIB
Crédit Agricole CIB
Crédit Agricole CIB

Crédit Agricole CIB

Support Analyst

Publiée le 16/02/2021

  • Singapour - Singapour
  • Systèmes d'information / Maîtrise d'Ouvrage
  • 2021-54284

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