IT Service Desk Technician – Level 2 H/F

Publiée le 16/10/2020

  • Boston - Etats-Unis d'Amérique
  • Systèmes d'information / Maîtrise d'Ouvrage

Description du poste

Purpose of the Job:

 Under direction of the Americas IT Operations manager, and IT Service Desk lead, this position will provide fast and useful technical assistance on computer systems. This includes answering queries on basic technical issues from end users and offering advice and support to solve them.


Main Accountabilities:

  • Serve as the first point of contact for users seeking technical assistance over the phone or email.
  • Conduct troubleshooting through diagnostic techniques and pertinent questions to determine the best solution based on the issue and details provided by end users.
  • Direct unresolved issues to the next level of support personnel, either internal to the IT Service Desk or external to appropriate IT group.
  • Record and update user issues in the appropriate issue tracking system.
  • Follow-up and update user issue status and information.
  • Pass on any feedback or suggestions by users to the appropriate internal team.
  • Identify and suggest possible improvements on procedures and services.
  • Perform other activities as requested to support the IT Operations and Service Desk functions.

This position will need to accommodate a work schedule, which may include off-business hours.

    • Date de prise de fonction
    • 01/01/2021
    • Durée
    • 24
    • Poste avec management
    • Non
    • Niveau d'étude minimum
    • Bac + 3 / L3
    • Formation / Spécialisation
    • Engineer school
      5 or more years' expert experience in application deployment on Windows environment.
    • Niveau d'expérience minimum
    • 0 - 2 ans
    • Soft skills
    • Ability to coordinate development activities with other groups.
      Demonstrated willingness and ability to work in a fast-moving dynamic team-oriented environment.
      Assists in defining best practice and quality guidelines and standards.
      Excellent communications skills and strong team player mentality.
      Be a quick learner, having a strong attention to detail and a high level of self-motivation.

    • Outils informatiques
    • Exceptional knowledge of Windows workstation systems such as Win 10.
      Experience with deployment tools such as Ivanti/SCCM.
    • Langues
    • English
  • Amundi Pioneer Asset Management (Amundi Pioneer) references the U.S. business of the Amundi group of companies, Europe's largest asset manager by assets under management and among the top ten global asset managers. Amundi Pioneer was formed in 2017 as part of the acquisition of Pioneer Investments by Amundi, and includes the operations of Amundi Pioneer Asset Management USA, Inc., based in Boston, and Amundi Smith Breeden, based in Durham, N.C. Incorporating the expertise of the regional hub in Durham, Boston is one of Amundi's six main investment hubs. In addition to investment management activities, Amundi Pioneer offers and services a wide array of investment solutions for institutional and private investors globally.



IT Service Desk Technician – Level 2 H/F

Publiée le 16/10/2020

  • Boston - Etats-Unis d'Amérique
  • Systèmes d'information / Maîtrise d'Ouvrage
  • 2020-51666

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