Stage

Digital & Client Services Officer H/F

Publiée le 22/02/2021

Luxembourg - Luxembourg
Gestion des opérations

Description du poste

The “3D” business line – which stands for Digital, Data & Dissemination – is dedicated to cover the entire value chain of services relying on the digital channel for the CACEIS Group. The Digital Client Services department is responsible for entering into relationships, providing services and reporting to clients via CACEIS digital and data applications.

With OLIS “Online Investors Services”, CACEIS’ clients have a centralised and direct access to all the services provided by CACEIS: custody, middle office, treasury, fund administration, etc. The OLIS team is the main and privileged clients contact for any questions relating to their daily activity and helps them to make the most of the functionalities of our portal.

During the duration of your internship, you will be part of the OLIS “Client Servicing” area. You will have the following duties/tasks:

· General assistance to the OLIS Client Servicing Team on tasks such as clients’ access creation, allocation of clients request via a Client Relationship Management “CRM” tool, etc.

· Follow-up of clients/data providers’ requests received by email,

· Permanent clients contacts with the “hotline” support,

· Client assistance on the use of the tool.

Our internship program is designed to provide students with an opportunity to experience what it’s like to work in the client servicing area as they take on roles similar to those of permanent staff. In addition, this internship will allow you to have an overview of the investment fund industry in Luxembourg – one of the largest fund domicile in Europe - and their related services.

Durée

6

Poste avec management

Non

Cadre / Non Cadre

Non cadre

Niveau d'étude minimum

Bac + 3 / L3

Formation / Spécialisation

Business School / University with a major in Finance/Economis/International Business or strong interest in the field of the asset management.
Knowledge of the investment funds industry is an asset.

Niveau d'expérience minimum

0 - 2 ans

Soft skills

Client service orientation
Has the capability to work independently and as part of a team
High degree of organizational skill with ability to prioritize/execute different tasks with sense of urgency
Problem-solving ability

Outils informatiques

General computer skills including Microsoft Word, Excel, PowerPoint

Langues

Solid verbal and written communication skills in English, French knowledge is an advantage
CACEIS est un établissement bancaire, filiale des groupes Crédit Agricole et Santander, spécialisé dans les services financiers aux sociétés de gestion, compagnies d'assurance, fonds de pension, banques, brokers et grandes entreprises. Présent en Europe, en Amérique et en Asie, CACEIS propose une gamme complète de produits et services : exécution, compensation, change, prêt-emprunt de titres, conservation d'actifs, banque dépositaire et administration de fonds, support à la distribution des fonds, solutions de Middle-Office et services aux émetteurs. Avec 4198 milliards d'euros d'actifs en conservation et 2175 milliards d'euros d'actifs en administration, CACEIS est un leader européen de l'Asset Servicing et compte parmi les principaux acteurs mondiaux (chiffres au 31 décembre 2020). www.caceis.com

Stage

Luxembourg - Luxembourg
Gestion des opérations
2021-54442

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