Citrix-VDI RUN Expert

Publiée le 06/10/2020

  • Singapour - Singapour
  • Systèmes d'information / Maîtrise d'Ouvrage

Description du poste

Main responsibilities

An Expert has a wide spectrum of responsibilities and actions.

As an expert of his/her team, he/she:

  • assigns technical tasks and manages delegation for technical issues,
  • animates the team to encourage collaboration and sharing of best practices,
  • has a role in supporting technical skills development and provides training when required
  • supports new technologies and leverages them to provide consistency of service across streams
  • manages service improvements for all Citrix and VDI services supported throughout the organization
  • documents, reviews, maintains and shares relevant technical information to the team
  • provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
  • implements and develops improvements based on LEAN-CA-CIB best practices,
  • focuses on automation and optimum use of the team to improve efficiency,
  • drives and delivers root cause for any high severity issue,
    reviews technology changes to identify potential risks, is responsible for problem management and resolution

As an experienced professional in Citrix- VDI, he/she:

  • supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
  • is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
  • engages with respective staff on technology roadmap and projects,
  • facilitates transformation projects and suggest future directions for new areas of improvement and change,
  • manage L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc.
    guarantees the production readiness and license to operate of new projects and solutions
  • is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role
    actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations
  • actively assists in identifying the most technical skilled candidates for open roles
  • define the technical skillset required to support technologies.

As the escalation point of contact for Clients, he/she:

  • manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality
  • technically coach and develop partner resources to improve productivity
  • have to maintain a smooth relation with partners, vendors and global clients

As a member of ISAP/ITS, he/she:

  • facilitates collaboration and spread of information from and to the team,
  • participates to the department’s activities including brainstorming, team building and other team or transversal actions,
  • fosters innovation mindset,
  • contributes to global branding and communication

Working hours will primarily match Europe business hours

On-call support will be expected on a rotational basis

    • Poste avec management
    • Non
    • Niveau d'étude minimum
    • Bac + 3 / L3
    • Formation / Spécialisation
    • Degree in related field
      • Minimum 8~10 years of experience in managing an Enterprise Citrix environment, preferably in financial sector.
      • Microsoft and Citrix certification such as MSCE and CCEE is preferred.
      • Strong experience with Xenapp 7.x, 6.5, Xendesktop 4 / 5.5,7.x in a Windows 2008 /2012/2016 environment and latest versions of the product.
      • Experience with Provisioning Services on Windows 2012, 2016 Hyper-V and Netscaler.
      • In-depth working knowledge of the Windows environment with at least 3~5 years of Windows administration experience and a strong understanding of network concepts.
      • In-depth working knowledge of Altiris deployment tools, Appsense and Visual Basic, PowerShell scripting.
      • Prior working experience with Virtualization, VDI management, App-V and application packaging will be highly advantageous.
      • Must be able to perform in 24 x 7 environment and to attend to on-call basis whenever required
      • Customer service oriented, able to work in a dynamic and fast paced environment
      • Excellent communication, interpersonal and troubleshooting skills
      • Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously
    • Niveau d'expérience minimum
    • 6 - 10 ans
    • Soft skills
    • Ability to prioritize effectively
      Ability to work autonomously
      Ability to work successfully in a team
      Effectiveness at decision making
    • Outils informatiques
    • Citrix - XenApp
      Citrix – Xendesktop
  • A propos de Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB) Crédit Agricole CIB est la banque de financement et d'investissement du groupe Crédit Agricole, 12e groupe bancaire mondial par les fonds propres Tier1 (The Banker, juillet 2020). Près de 8400 collaborateurs en Europe, Amériques, Asie-Pacifique, Moyen-Orient et Afrique, accompagnent les clients de la Banque dans la couverture de leurs besoins financiers à travers le monde. Crédit Agricole CIB propose à ses clients grandes entreprises et institutionnels une gamme de produits et services dans les métiers de la banque de marchés, de la banque d'investissement, des financements structurés, de la banque commerciale et du commerce international. Pionnier dans le domaine de la finance Climat, la Banque occupe aujourd'hui une position de leader sur ce segment avec une offre complète pour l'ensemble de ses clients. Pour plus d'information : Twitter: LinkedIn:

Crédit Agricole CIB
Crédit Agricole CIB
Crédit Agricole CIB

Crédit Agricole CIB

Citrix-VDI RUN Expert

Publiée le 06/10/2020

  • Singapour - Singapour
  • Systèmes d'information / Maîtrise d'Ouvrage
  • 2020-51414

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