CDI

Assistant Team Manager – Fund Distribution Services M/F

Modifiée le 10/10/2024

  • Cyberjaya - Malaisie
  • Autres
  • 2024-91431

Description du poste

What is the opportunity?
CACEIS Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones.  Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations.  The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability.  The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally.    
Assistant Team Manager – Fund Distribution Services is responsible in ensuring the team accurate and timely operation of agreed day to day processes supporting the capital call / subscription, distribution/redemption, transfer, and conversion functions across the range of Shareholder Services structures.

Supporting Region:  Lux
Working Hour: 3pm -12am or 4pm -1am


  • What will you do?
    Manage the day-to-day activities for Dealing, Reporting and Settlement including validation.
  • Responsible of the accuracy, timeliness and completeness of transactions as per defined procedures, whilst meeting Client Service Level Agreement (SLA) & team KPI’s /KQI’s.
  • They will be the teams “go to” personnel in matters related to Dealing, Reporting and Settlement.
  • Monitor workloads and coach team members specifically on technical aspects of day-to-day operations, as well as dealing with and escalating matters of concern to the appropriate levels.
  • Ensure more governance during Distribution/Special Events/Ad-Hoc requests with the highest attention and prioritization
    Monitor team daily tasks to ensure they are completed in a timely & accurate manner. These include:
     -Trade processing
     -Dispatching
    - Cash Processing
    - Electronic Dealing
    - Reporting
    - Distribution
  • All deadlines need to be monitored & any issues escalated & communicated appropriately to stakeholders & clients.
  • Perform quality checks or second level validation on output from the team.
  • Ensure daily cut-offs are adhered to in accordance with the SLA.
  • Ensure quality and timeliness around all activities.
  • Ensure queries are managed effectively.
  • Liaise with other department units to ensure high-quality service provided to clients.
  • Ensure that escalation protocol to Management is strictly adhered to in case of operational issues and events.
  • Ensure ongoing productivity by providing back-up relief for staff who are absent, on leave or at times of high volume
    Participate in any training as directed by the Manager, Fund Distribution Services. 
  • Complete any necessary or recommended internal or external structured training programs and modules
    Ensure all team deadlines are met with a very high level of accuracy.

Complément

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

    • Date de prise de fonction
    • 01/09/2024
    • Poste avec management
    • Oui
    • Niveau d'étude minimum
    • Bac + 3 / L3
    • Formation / Spécialisation
    • University Degree or equivalent
      What do you need to succeed?
      Must-have
      • 2 years of Transfer Agency or financial services industry in an operations environment.
      • Good written and verbal communication skills, ability to use initiative and excellent attention to detail.
      • Good interpersonal skills and networking abilities with agents and internal departments and ability to work as part of a team to achieve collective goals.
      • Good organization skills, ability to priorities workloads to meet tight deadlines.
      • As a guideline to ensure a reasonable time is spent in a role, you are expected to have at least 12 months of service in your current role for any lateral move
    • Niveau d'expérience minimum
    • 3 - 5 ans
    • Langues
    • English
  • CACEIS est la filiale d'asset servicing des groupes Crédit Agricole et Santander, dédiée aux sociétés de gestion, compagnies d'assurance, fonds de pension, banques, fonds de private equity et real estate, brokers et grandes entreprises. Présent en Europe, en Amérique du Nord, en Amérique du Sud et en Asie, CACEIS propose une gamme complète de produits et services : exécution, compensation, change, prêt-emprunt de titres, conservation d'actifs, banque dépositaire et administration de fonds, agent de transfert, support à la distribution des fonds, solutions de Middle-Office et services aux émetteurs. Avec 7 000 collaborateurs et un large portefeuille de clients, CACEIS est un leader européen de l'Asset Servicing et compte parmi les principaux acteurs mondiaux. En agissant chaque jour dans l'intérêt de la société, nous sommes un groupe engagé en faveur des diversités et de l'inclusion. Tous nos postes sont ouverts aux personnes en situation de handicap.

CACEIS
CACEIS
CACEIS

CACEIS

Assistant Team Manager – Fund Distribution Services M/F

Publiée le 20/07/2024

CDI
  • Cyberjaya - Malaisie
  • Autres
  • 2024-91431
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FAB'life

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