CDI

OPERATIONS TEAM LEADER – BACK OFFICE AND MEDICAL UNDERWRITING M/F

Publiée le 22/03/2021

  • Dublin City Center - Irlande
  • Commercial / Relations Clients

Description du poste

Claims Management
- Manage and forecast claims volumes on an ongoing basis
- Manage your staff resources ensuring adequate resources at all times
- Participate to workforce management meetings and follow the Departmental guidelines
- Ensure claims turnaround times are respected at all times
- Ensure that claims are correctly processed by applying terms & conditions
- Be fully familiar with and be able to train your team on the reinsurance schemes in place in your country of operation
Medical Underwriting
- Manage the day to day medical underwriting volumes and a small team of medical underwriting experts
- Manage customer and bank network queries in relation to medical selection
- Coordinate resources efficiently to ensure SLA delivery are at least met but ideally exceeded
Partner and Third Party Administrator (TPA) Management
- Participate actively in partnership(s) management and hold regular onsite meetings with your partners
- Work closely with the Business Development team ensuring they are kept informed of any sensitive cases which may affect the customers
- Be fully aware of the strategic plans of your partners in terms of new product launches, promotional campaigns etc.
- Manage actively the TPAs
- Monitor and control SLAs, quality indicators, and give regular feedback 
- Organise regular training sessions with TPAs to ensure they are fully trained on claims handling 
- Ensure that staff are trained to regulatory guidelines of the CBI and local regulatory guidelines
- Hold regular onsite meetings with TPAs to have a complete knowledge of strengths and areas for improvement
Monitor, manage and lead Operations Business Support Analyst:
- Monitor and manage payment reporting
- Provide support and create reporting for various committees
- Provide training to trainees and TPAs 
- Optimize processes by reviewing processes, identifying areas for improvement and understand business needs, developing testing methodology... 
- Cooperate with project manager in order to agree the management of projects and planning
People First
- Develop and coach our staff to reach their potential within CACI
- Identify with your team individually their strengths and their areas for improvement
- Apply the performance management process 

Customer Management
- Own the customer contact and continually improve all aspects of the customer contact
- Participate to projects which will innovate the customer experience 
- Escalate any sensitive cases internally to senior management 
- Work closely with the complaints and  business analyst teams to optimize processes

Communication & Process Improvement
- Communicate on the team's  successes, process improvement and innovations
- Participate actively in Operations projects

- Challenge and improve business processes through an innovative approach
- Enhance the working relations at Team Leader level
- Own the internal and external quality results and continue to improve the results

    • Poste avec management
    • Oui
    • Niveau d'étude minimum
    • Bac
    • Formation / Spécialisation
    • Have undertaken management training or modules
      3-5 years insurance experience (ideally)
      Experience in leading a team (ideally)
      Have undertaken management training or modules
    • Niveau d'expérience minimum
    • 3 - 5 ans
    • Soft skills
    • Demonstrate a clear passion to lead, develop and grow a team
      Have a very good understanding of the insurance business and ideally undertaken some III exams
    • Outils informatiques
    • Pack Office
    • Langues
    • Fluency in English and in Italian mandatory
  • Crédit Agricole Assurances, premier assureur en France, rassemble les filiales assurances du Crédit Agricole. Le groupe propose une gamme de produits et services en épargne, retraite, santé, prévoyance et assurance des biens. Ils sont distribués par les banques du groupe Crédit Agricole en France et dans 7 pays dans le monde, par des conseillers en gestion patrimoniale et des agents généraux. Les compagnies de Crédit Agricole Assurances s'adressent aux particuliers, professionnels, agriculteurs et entreprises. A fin 2019, Crédit Agricole Assurances compte 4 700 collaborateurs et son chiffre d'affaires s'élève à 37 milliards d'euros (normes IFRS). Leader de l'assurance emprunteur en France et 3ème acteur européen du domaine, ainsi que 1èr en France concernant la prévoyance décès, l'assurance obsèques et la dépendance, nous développons des solutions pour couvrir les risques liés au décès, à l'arrêt de travail et à la dépendance, auprès des jeunes, des familles et des séniors, des salariés et des professionnels, via des parcours multicanaux intégrés dans les process de nos partenaires : banques de détail et sociétés de financement spécialisées en France et Europe. Ce sont près de 500 collaborateurs, basés à Paris, Lille, Dublin et Milan, qui contribuent à cette activité

Crédit Agricole Assurances
Crédit Agricole Assurances
Crédit Agricole Assurances

Crédit Agricole Assurances

OPERATIONS TEAM LEADER – BACK OFFICE AND MEDICAL UNDERWRITING M/F

Publiée le 22/03/2021

CDI
  • Dublin City Center - Irlande
  • Commercial / Relations Clients
  • 2021-55337
Rejoignez
-nous

Nos avantages

Télétravail
Télétravail

Formations
Formations

8 millions d’euros investis en formation professionnelle en 2019

Passerelles

Des passerelles avec toutes les entités du Groupe Crédit Agricole

Implantations
Implantations

Des implantations à Paris, en région et à l’international

Avantages bancaires

Des avantages bancaires pour les collaborateurs

Cadre de travail
Cadre de travail

Offrir un environnement de travail agréable, coopératif et inclusif.

Ces offres pourraient vous intéresser !