Type de contrat :
CDI

Client Service Officer (CDI) H/F

Modifiée le 07/01/2026

  • Lieu : Luxembourg - Luxembourg
  • Secteur : Commercial / Relations Clients
  • Numéro de l'offre : 2026-107226

Description du poste

Amundi Luxembourg is recruiting for its subsidiary, Fund Channel.

We are a regulated B2B fund distribution platform created in 2005, jointly owned by Amundi and Caceis, based in Luxembourg. We have been ranked as the best European platform four years in a row, in 2022, 2023, 2024 and 2025. (source: Platforum).

Our mission is to provide a unique combination of value added services to facilitate fund distribution, strengthen transparency and improve processes. We built a marketplace ecosystem to which Assets Managers and Distributors have access, and operate across a dozen different countries in Europe and Asia; and have offices in Switzerland, Singapore, and Italy.

Fund Channel has more than EUR 330 billion of assets under intermediation providing a “one-stop-shop” solution for asset managers and distributors. Fund Channel services are based on solid human relationships, as well as high levels of automation.

Together we make fund distribution easier!

 

MISSIONS

  • Act as primary point of contact for client enquiries (phone, email, portal), ensuring timely, accurate and professional responses across all products and services.
  • Master and support the different digital platforms used by our clients (client portals, reporting tools, order entry systems); provide first line assistance and training on platform features.
  • Conduct periodic service reviews for clients (service levels, reporting quality, platform usage) and propose improvement actions.
  • Coordinate with Operations and Product teams to resolve client issues and implement client requests.
  • Monitor service KPIs and SLAs; escalate issues and propose process improvements to reduce risk and increase efficiency.
  • Participate in product or project roll-outs (e.g., new reporting formats, system upgrades) and user acceptance testing where required.

  • Date de prise de fonction
    02/02/2026
    Poste avec management
    Non
    Niveau d'étude minimum
    Bac + 3 / L3
    Formation / Spécialisation
    • Bachelor’s degree in Finance, Economics, Business or equivalent.

    • 1–5+ years’ experience in asset management, custody, wealth management or client operations, preferably in a multi‑product environment.
    • Experience with client digital platforms, CRM systems and reporting tools; ability to learn and support new technologies quickly.
    • Fluent in French and English; additional languages (Italian, German) would be an asset
    Niveau d'expérience minimum
    3 - 5 ans
    Compétences recherchées
    • Client‑centric: proactive, responsive and focused on building trust and long‑term relationships
    • Tech‑savvy and curious: comfortable with digital platforms and able to guide clients through online tools.
    • Collaborative liaison: effective at coordinating with internal operational experts and cross‑functional teams to deliver end‑to‑end solutions.
    • Clear communicator: explains technical/operational matters simply to non‑technical clients.
    • Analytical problem‑solver: resourceful, organized and able to identify root causes and drive sustainable fixes.
    • Attention to detail: meticulous with documentation and reconciliations to minimise operational risk.
    • Resilient and adaptable: keeps composure under pressure and adapts to evolving client needs and priorities.
    Outils informatiques
    • Proficient with MS Office (Excel mandatory).
    Langues
    French and English

  • Premier gérant d'actifs européen parmi les 10 premiers acteurs mondiaux (1), Amundi propose à ses 100 millions de clients - particuliers, institutionnels et entreprises - une gamme complète de solutions d'épargne et d'investissement en gestion active et passive, en actifs traditionnels ou réels. Cette offre est enrichie de services et d'outils technologiques qui permettent de couvrir toute la chaîne de valeur de l'épargne. Filiale du groupe Crédit Agricole, Amundi est cotée en Bourse et gère aujourd'hui près de 2 300 milliards d'euros d'encours (2). Ses six plateformes de gestion internationales (3), sa capacité de recherche financière et extra-financière, ainsi que son engagement de longue date dans l'investissement responsable en font un acteur de référence dans le paysage de la gestion d'actifs. Les clients d'Amundi bénéficient de l'expertise et des conseils de 5 500 professionnels dans 35 pays. Amundi, un partenaire de confiance qui agit chaque jour dans l'intérêt de ses clients et de la société. (1) Source : IPE « Top 500 Asset Managers » publié en juin 2025 sur la base des encours sous gestion au 31/12/2024 (2) Données Amundi au 30/06/2025 (3) Paris, Londres, Dublin, Milan, Tokyo et San Antonio (via notre partenariat stratégique avec Victory Capital)

Amundi

Amundi

Client Service Officer (CDI) H/F

Publiée le 06/01/2026

Type de contrat :
CDI
  • Luxembourg - Luxembourg
  • Commercial / Relations Clients
  • 2026-107226

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