Who we are
Crédit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Crédit Agricole Group, world’s 11th largest bank by total assets.
Our Singapore center, Information Systems Asia Pacific (ISAP), is one of the 2 main IT Hubs for CA-CIB's worldwide business with over 1,200 IT staffs covering Production and Application Development activities. We work daily with international branches located in 33 countries by supporting their IT solutions and envisioning and developing the Bank’s futures information systems.
Within ISAP, the IT Production department (ITS) oversees IT Operations (RUN) for CACIB IT infrastructure in France, which is the main IT hub, and to a lower extent other geographies such as London and Singapore.
These activities cover the following technologies:
• Core Infrastructure: Network, Security, Systems (Windows, UNIX, Linux, Cloud), Storage and Backup
• Middleware: Database (Oracle, SQL, Sybase), Big Data and production tools (Control-M, MQSeries, CFT, SharePoint, etc.)
• Workplace: User Access Infrastructure (Citrix, VDI, etc) and Unified Communication systems
• Application and Operations: technical support of CACIB applications (Capital Market, Corporate Banking, Risk and Finance) and control tower (Incident Management, Quality)
Infrastructure BUILD activities, such as architecture, design and project management, are managed by the teams based in Paris.
Position
The Head of IT Production Services leads a global team of approximately 260 support staff, responsible for the day-to-day operations and maintenance of CACIB’s IT infrastructure, excluding the Americas region. This role holds global accountability for infrastructure RUN activities, with direct responsibility for infrastructure services across Asia-Pacific and the Middle East.
Reporting locally to the Head of ISAP and functionally to the Head of IT Infrastructure Services (CACIB CTO) based in Paris, the position is a key member of both the ISAP senior management team and the global infrastructure management team.
Given the global scope and the location of key stakeholders in Europe, the role requires a high level of flexibility and commitment, including:
• Availability for escalations during overnight hours and weekends, when necessary,
• Willingness to participate in late meetings to accommodate time zone differences,
A strong sense of ownership and responsiveness in managing critical incidents and executive communications.
Main responsibilities
As the manager of his team, he / she:
• Manages and controls the activity of his direct reports (manager of managers) and their departments,
• Coaches and develops his direct reports and key resources,
• Maximizes service quality and team productivity,
• Promotes collaboration, innovation and continuous improvement.
