Description du poste

Sybase & PostgreSQL team in Singapore is responsible for day-to-day operational services on the infrastructure of Europe (mainly France , UK) and Asia remotely from Singapore. France infrastructure represents approximately 80% of the worldwide production activities of CA-CIB in Singapore

·         Sybase & PostgreSQL  Expert is a technical expert role within the Database  team and will be responsible for managing, administration and supporting the Sybase & PostgreSQL Database technologies for the bank.
·         He/She will be the technical point of contact for the Run team.
·         He/She will be a technical L3 resource for Sybase & PostgreSQL database services in CA-CIB. As such, he/she will provide support for all production support activities within the Database team in Singapore. 
·         He/She is accountable for the overall health and stability of the technical solutions within his scope. 
·         He/She has to effectively work with technical peers such as architects, peer experts and project teams on technology road maps and projects. 
·         He/She will work with L3/Service Manager to gain control over the scope of technical activities, develop best practices and gain knowledge over all aspects of support.


Scope of duties:

Job Responsibilities
The Expert has a wide spectrum of responsibilities and actions. Person will be responsible for following (but not limited to) responsibilities in day-to-day work:
As the Expert of the team, he/she:
·         act as the last level of escalation for the team members
·         own Incident, Problem and change management process for the team
·         assigns technical tasks and manages delegation
·         animates the team to encourage collaboration and sharing of practices
·         participates to recruitment process for the team

As the Expert of his/her scope of activity, he/she:
·         is actively involved in incident management (fault investigation, resolution escalations of all monitoring alerts and user initiated problem calls/tickets) and request management
·         Is the final technical approver for any changes into Sybase and PostgreSQL technology  and is accountable for any technical changes in the environment from a RUN/BAU perspective
·         Is involved in projects like End of Life, New Builds, migrations and technical upgrades of the solution managed by the team
·         Participates in global Infra events (like Power down and DR Tests)
·         ensures activity is performed in compliance with norms, standards, processes and procedures
·         ensures documentation is up to date and relevant for use
·         lead the continuous improvement initiatives
·         responsible to drive and deliver root cause for any high severity issues
·         Focus on automation and optimum use of the team to improve efficiency
·         Maintain appropriate knowledge to ensure to be fully qualified to undertake the role.

Complément

Legal and Regulatory Responsibilities:

·         Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer/Compliance Officer.

·         Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Job Specific Environment and/or Organization
·         Fluent in English
·         Work schedule is mainly focused to support Asia and EMEA (Paris) time zone; however, may have to support during non-offce hours for critical incidents or escalation as per the assigned on-call support requirements;
·         Rotational Shift schedule is followed;
Work Hours: 2 PM – 11 PM SGT (with 1 week of General shift 9 AM – 6 PM SGT).