Type de contrat :
CDI

Business Support and Analyst M/F

Modifiée le 11/11/2024

  • Lieu : Tokyo - Japon
  • Secteur : IT, Digital et Data
  • Numéro de l'offre : 2024-93927

Description du poste

Responsibilities :

 

  • Provide level 1 - 2 of support to users on Global IT Platform
  • Escalate to third level of support if necessary and ensure issues are solved
  • Provide up to level 3 support for local development scripts (vba / python)
  • Coordinate incidents follow-up and report
  • Organize the follow up / prioritization of issues and enhancement requests
    • Together with the users, their business line and the global IT teams (Global IT Platform)
    • Together with the local vendors (Local Japanese software).
  • Manage reports and KPI related to issues and reliability plans
  • Provide business insight and technical expertise across the different sites and continuously look for improvement opportunity within the team, processes and procedures
  • Document and optimize the support activity

Complément

Candidate should hold a Japan working Visa or have no restrictions on working in Japan

  • Date de prise de fonction
    01/12/2024
    Poste avec management
    Non
    Niveau d'étude minimum
    Bac + 3 / L3
    Formation / Spécialisation
    Bachelor Degree / BSc Degree or equivalent (Minimal)
    Soft Skills required 
    • Ability to understand technically and functionally complex Asset Management software developed in foreign countries
    • Clear and synthetic written and oral communication skills, ability to communicate with foreign teams, mostly based in Europe
    • Understand user needs and reformulate them in specifications. Assess cost/benefit of such needs to be able to explain them to committees that will prioritize them.
    • Be rigorous and tenacious to make sure requests and issues are properly addressed by vendors or European support and development teams
    • Ability to work independently and as a member of a team
      Experience and other requirements 
    • Proficiency in English and in Japanese. French would be a strong plus
    • Experience in supporting application : 3 years minimum
    • Experience in SQL
    • Experience in development : Java / Python / VBA – would be a plus
    • Knowledge in Finance, preferably in Asset Management
    Niveau d'expérience minimum
    3 - 5 ans
    Compétences recherchées
    Soft Skills required 
    • Ability to understand technically and functionally complex Asset Management software developed in foreign countries
    • Clear and synthetic written and oral communication skills, ability to communicate with foreign teams, mostly based in Europe
    • Understand user needs and reformulate them in specifications. Assess cost/benefit of such needs to be able to explain them to committees that will prioritize them.
    • Be rigorous and tenacious to make sure requests and issues are properly addressed by vendors or European support and development teams
    • Ability to work independently and as a member of a team
      Experience and other requirements 
    • Proficiency in English and in Japanese. French would be a strong plus
    • Experience in supporting application : 3 years minimum
    • Experience in SQL
    • Experience in development : Java / Python / VBA – would be a plus
    • Knowledge in Finance, preferably in Asset Management
    Langues
    Proficiency in English. French and Japanese would be a strong plus
  • Premier gérant d'actifs européen parmi les 10 premiers acteurs mondiaux [1], Amundi propose à ses 100 millions de clients - particuliers, institutionnels et entreprises - une gamme complète de solutions d'épargne et d'investissement en gestion active et passive, en actifs traditionnels ou réels. Ses six plateformes de gestion internationales [2], sa capacité de recherche financière et extra-financière, ainsi que son engagement de longue date dans l'investissement responsable en font un acteur de référence dans le paysage de la gestion d'actifs. Les clients d'Amundi bénéficient de l'expertise et des conseils de 5 300 professionnels dans 35 pays. Filiale du groupe Crédit Agricole, Amundi est cotée en Bourse et gère aujourd'hui plus de 2 000 milliards d'euros d'encours [3]. Amundi, un partenaire de confiance qui agit chaque jour dans l'intérêt de ses clients et de la société. [1] Source : IPE « Top 500 Asset Managers » publié en juin 2022 sur la base des encours sous gestion au 31/12/2021 [2] Boston, Dublin, Londres, Milan, Paris et Tokyo [3] Données Amundi y compris Lyxor au 31/03/2022. En agissant chaque jour dans l'intérêt de la société, nous sommes un groupe engagé en faveur des diversités et de l'inclusion et plaçons l'humain au cœur de toutes nos transformations. Tous nos postes sont ouverts aux personnes en situation de handicap.

Amundi

Amundi

Business Support and Analyst M/F

Publiée le 11/11/2024

Type de contrat :
CDI
  • Tokyo - Japon
  • IT, Digital et Data
  • 2024-93927

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