Description du poste

What is the opportunity?  

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape. 

Region: Luxembourg

Working Hours:  9 am to 6pm

What will you do?

• The escalation points for the team if there are any issues arises. Manage risks by proactively identifying potential issues and mitigating them; ensure satisfactory audit results and train team continuously on accurate operational procedures.
• Build a high-performance team by hiring, training and developing them to deliver on overall operational goals; provide ongoing feedback and conduct formal performance reviews on a semi-annual basis; ensure Business Recovery Planning is conducted and tested on a regular basis.
• Provide strong leadership through promotion of values, communicating high quality standards and developing yourself against the leadership model.
• Management of resources to ensure that all tasks are completed to ensure high quality (timeliness & accuracy) of all services deliverables are met within the deadlines and Service Level Agreements (SLA).
• Be accountable for ongoing client satisfaction by ensuring their needs and expectations are met through service excellence; act as the point of contact for escalated client issues and ensure they are resolved; participate in weekly/monthly oversight calls.
• Deliver on operational effectiveness by managing the performance of the team against goals and providing continuous improvement ideas

Nice-to-have

• Strong Technical & financial knowledge of risk management environment, investment strategies & regulatory framework (UCITS Directives, ESMA guidelines, European national laws applicable to UCIs) & best market practices applicable in continental Europe
• Strong knowledge of financial products & derivatives instruments
• Expertise in financial instrument eligibility analysis (target funds, structured products, index, etc.)
• Strong knowledge of cross location operations, systems & IT environment, Compliant to Rules & Procedures 

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Complément

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
Leaders who support your development through coaching and managing opportunities
A world-class training program in financial services.
A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.