CDI

Client Experience Specialist

Modifiée le 18/09/2024

  • London - Royaume-Uni
  • Gestion d'Actifs
  • 2024-92407

Description du poste

Amundi Distribution and Wealth Division is a strategic and fast-growing business of Amundi which aims at meeting the varied and evolving needs of our third-party distribution clients worldwide.

 

Within the Client Experience department, the Client Insights team is responsible for managing and maximising the impact our programme of market and client insights for the Wealth & Distribution segment which covers asset managers, retail banks, insurance companies, private and wealth managers, online banks and platforms.

It is our mission to use client insight proactively to help grow our visibility and our business through activation across many media.

 

We have an exciting opportunity for an experienced, creative problem-solver with a strong commercial instinct to join this strategic team – someone who has a natural collaborative energy and who thrives in a dynamic, varied and fast-paced environment. 

 

As a senior member of the team, you will help us lead the development and implementation of initiatives that support the strategic business growth, improve customer experience, drive innovation and increase brand loyalty across the Distribution and Wealth division.  This includes working closely with various departments across the organisation to encourage client-centric thinking and leverage client insights and proprietary research to build brand and reputation.  

 

If you have a passion for clients, an ability to see the big picture as well as an eye for the details, you could be just the person for us.

Complément

KEY RESPONSIBILITIES

As a Client Experience Manager, you will support the Head of Client Insights & Innovation in building the teams’ roadmap for client centricity, taking responsibility within the team for a key strategic area of the business

This will include:
·         Influencing business strategy and client communications in high priority segments based on insight and intelligence.
·         Playing a key role in building our competitor analysis and client satisfaction research to provide tangible insights and actionable recommendations while developing campaigns to leverage externally.
·         Identifying opportunities to drive improvements in the brand experience - whether physical or digital - and hence increase customer engagement.
·         Engaging directly with clients to build partnership opportunities and create and animate peer-to-peer groups for stakeholders within key client segments.
·         Developing and implementing client segmentation and personas.
Supporting the success of the function through collaboration and strong communication with various teams within the wider Wealth & Distribution division and the Amundi Group.

    • Date de prise de fonction
    • 11/11/2024
    • Poste avec management
    • Non
    • Niveau d'étude minimum
    • Bac + 3 / L3
    • Formation / Spécialisation
    • Relevant degree
      Skills/Experience: ·         A minimum of 5-10 years’ experience in a relevant marketing, brand or strategy role in financial services.·         Experience working within, or serving the private banking, wealth management or online banking sectors.·         Highly organised, detail oriented with good analytical skills.·         Resourceful, proactive and entrepreneurial.·         Excellent communication skills: being articulate and enthusiastic in verbal, written and face-to- face dealings.·         Ability to manage relationships with multiple senior stakeholders.·         Ability to work collaboratively with across various teams internally and externally.·         Fluency in English is essential. Other language skills are desirable. 

  • Premier gérant d'actifs européen parmi les 10 premiers acteurs mondiaux [1], Amundi propose à ses 100 millions de clients - particuliers, institutionnels et entreprises - une gamme complète de solutions d'épargne et d'investissement en gestion active et passive, en actifs traditionnels ou réels. Ses six plateformes de gestion internationales [2], sa capacité de recherche financière et extra-financière, ainsi que son engagement de longue date dans l'investissement responsable en font un acteur de référence dans le paysage de la gestion d'actifs. Les clients d'Amundi bénéficient de l'expertise et des conseils de 5 300 professionnels dans 35 pays. Filiale du groupe Crédit Agricole, Amundi est cotée en Bourse et gère aujourd'hui plus de 2 000 milliards d'euros d'encours [3]. Amundi, un partenaire de confiance qui agit chaque jour dans l'intérêt de ses clients et de la société. [1] Source : IPE « Top 500 Asset Managers » publié en juin 2022 sur la base des encours sous gestion au 31/12/2021 [2] Boston, Dublin, Londres, Milan, Paris et Tokyo [3] Données Amundi y compris Lyxor au 31/03/2022 En agissant chaque jour dans l'intérêt de la société, nous sommes un groupe engagé en faveur des diversités et de l'inclusion. Tous nos postes sont ouverts aux personnes en situation de handicap.

Amundi
Amundi
Amundi

Amundi

Client Experience Specialist

Publiée le 18/09/2024

CDI
  • London - Royaume-Uni
  • Gestion d'Actifs
  • 2024-92407

Ces offres pourraient vous intéresser !