VIE

V.I.E. Business Support m/w/d

Modifiée le 07/06/2024

  • Munich - Allemagne
  • IT, Digital et Data
  • 2024-90158

Description du poste

The VIE will be in charge of Business support for external clients and local final users. He will also coordinate topics with CE and Global teams in Paris to ensure the smooth resolution of all Jira tickets and issues raised by clients and local teams in Munich, by himself or with the help of experts from the HUB (Paris & Dublin).

He will handle the Jira dashboard of local entity and support with providing regular KPIs to local manager for a better view on current situation.

Provide assessment for current support process and training to local business teams if needed.

Tasks:

  • Provide first line support Amundi Wealth & Distribution- and Investment platform
  • Identify problem areas and resolve or escalate to Amundi Paris, if required
  • Provide system and incident management and control
  • Participate in local small application development if required
  • Support business user teams to implement business processes or system changes
  • Participate in the global rollout of applications (UAT, Go-live follow-up) and provide IT system unit testing
  • Provide end-user training if required
  • Provide business insight and technical expertise across the different sites and continuously look for opportunities for improvement within the team e.g. processes and procedures
  • Work and co-ordinate with other Amundi IT teams to resolve customer problems.
  • Document and optimize the support activity
  • Representation of Amundi Germany in technology committees
  • Project support
  • Preparation of market analyses

 

Complément

We have a number of client-related tasks, which include forming the interface between Asset Management and Technology and being the first point of contact for the SaaS technology platforms ALTO Investment and ALTO Wealth & Distribution offered by Amundi for our clients and for our internal colleagues. As an interface, we coordinate and communicate with our Tech Hubs in Paris and Dublin. The support of existing customers / users as well as the support of sales activities of our platforms, including preparation and follow-up, are also the responsibility of the department.

    • Date de prise de fonction
    • 01/07/2024
    • Durée
    • 24
    • Poste avec management
    • Non
    • Niveau d'étude minimum
    • Bac + 3 / L3
    • Formation / Spécialisation
      • Specialized in Finance/ IT 
      • BAC +5

    • Niveau d'expérience minimum
    • 0 - 2 ans
    • Compétences recherchées
      • Attentive and good communication skills
      • High affinity with IT tools
      • Good base for understanding asset management universe
      • Efficient and fast learning capacity
      • Process-oriented way of thinking
    • Outils informatiques
      • Intermediary level required
    • Langues
    • Very good English read/write (C1); French is a plus; German nice to have

  • Premier gérant d'actifs européen parmi les 10 premiers acteurs mondiaux [1], Amundi propose à ses 100 millions de clients - particuliers, institutionnels et entreprises - une gamme complète de solutions d'épargne et d'investissement en gestion active et passive, en actifs traditionnels ou réels. Ses six plateformes de gestion internationales [2], sa capacité de recherche financière et extra-financière, ainsi que son engagement de longue date dans l'investissement responsable en font un acteur de référence dans le paysage de la gestion d'actifs. Les clients d'Amundi bénéficient de l'expertise et des conseils de 5 300 professionnels dans 35 pays. Filiale du groupe Crédit Agricole, Amundi est cotée en Bourse et gère aujourd'hui plus de 2 000 milliards d'euros d'encours [3]. Amundi, un partenaire de confiance qui agit chaque jour dans l'intérêt de ses clients et de la société. [1] Source : IPE « Top 500 Asset Managers » publié en juin 2022 sur la base des encours sous gestion au 31/12/2021 [2] Boston, Dublin, Londres, Milan, Paris et Tokyo [3] Données Amundi y compris Lyxor au 31/03/2022 En agissant chaque jour dans l'intérêt de la société, nous sommes un groupe engagé en faveur des diversités et de l'inclusion. Tous nos postes sont ouverts aux personnes en situation de handicap.

Amundi
Amundi
Amundi

Amundi

V.I.E. Business Support m/w/d

Publiée le 07/06/2024

VIE
  • Munich - Allemagne
  • IT, Digital et Data
  • 2024-90158

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