Fixed-Term Contract

Senior Investor Client Services Officer M/F

Modified on 16/07/2024

  • Dublin - Ireland
  • Operations
  • 2024-91332

Job description

This position is responsible for all aspects of shareholder servicing which includes processing subscriptions and redemptions, maintenance of the Shareholder Register, dealing with investor and client queries and providing the relevant reports to investors and clients.

 

What will you do?

  • Process subscriptions, redemptions, transfers, and switches for a range of onshore and offshore funds on the relevant Investor Services system.
  • Resolve dealing related enquiries by email and telephone, supplying information relating to funds’ portfolios, prices, dealing procedures, markets and currencies.
  • Liaise with local offices, clients and shareholders around the world.
  • Checking and Processing all activity for investors and client (transactions, reporting, ad hoc requests and queries).
  • Ensure the accurate maintenance of shareholder register and investor files
  • Prepare and distribute of shareholder statements and Investment Manager Reports.
  • Distribute Interim and End of Year Financial Reports to Shareholders
  • Ensure compliance with anti-money laundering procedures
  • Reporting of Fund transactions to the Fund Accountant Teams
  • Daily Reconciliation of Cash Accounts
  • Timely resolution of audit requests
  • Review and approve administrator processes and ensure all procedures are followed
  • Communicate relevant information as appropriate up and down the line
  • Complete all tasks to a high quality in a timely and accurate manner
  • Knowledge of ETF specificities a plus (but not a requirement):
  • Preparation of ETF contract notes for all applicable order types (including Cash Actual)
  • ETF creation and redemption order processing for primary market; gathering the required knowledge for all aspects of the lifecycle from submission to settlement
  • Follow processes and documentation to ensure controls are adhered to
  • Handling AP inquiries related to the ETF creation / redemption orders
  • Proactively working with ETF issuers and AP’s (counterparties) to ensure efficient trade settlement involving both ETF creations and redemptions
  • Knowledge of the issuance models (ICSD / ICSD+…) beneficial but not compulsory

    • Starting date
    • 19/08/2024
    • Duration
    • 12
    • Position with management
    • No
    • Minimum level of study
    • Bachelor Degree / BSc Degree or equivalent
    • Training / Specialization
    • Third level / business school qualification desirable.
      • The candidate should have a minimum of 3 years experience of the A-Z Transfer Agency/ Investor Services processes.
      • Computer literacy is essential, skilled in the use of Microsoft Excel and Word.
      • Knowledge of varying fund types such as Retail Funds, Mutual, Hedge Funds. Exchange Traded Funds (ETFs) a plus.
      • Third level / business school qualification desirable.
      • Fully understand the dealing process and rules, particularly in respect of restricted funds and delayed deals.
      • To be client focused and to have a good understanding of investor related requirements.
      • To assist the Team Leader as and when required
      • To be organised and methodical in their approach to work with an eye for detail.
      • To be proactive in sharing information with other team members and assisting others when necessary.
      • A team player who will participate and contribute in team meetings.
      • To become actively involved in departmental projects as and when required
    • Minimum experience level
    • 3-5 years
    • Compétences recherchées
      • To be a self starter, enthusiastic, flexible and motivated to learn and develop as the department evolves
      • Good interpersonal and communication skills and an ability to work on their own initiative.

  • CACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients. Through offices across Europe, North and South America, and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing, issuer services and transfer agent. With 7,000 employees and a large client base, CACEIS is a European leader in asset servicing and one of the major players worldwide. By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.

CACEIS
CACEIS
CACEIS

CACEIS

Senior Investor Client Services Officer M/F

Published the 16/07/2024

Fixed-Term Contract
  • Dublin - Ireland
  • Operations
  • 2024-91332

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