Job description

Position
He/She will be a technical RUN L2 Citrix VDI engineer for all Citrix-VDI services in CA-CIB. As such, he/she will provide support and act as the L2 engineer for all production support activities within the Citrix-VDI team in Singapore. He/She is accountable for the overall health and stability of the technical enviornemnt within his/her scope. He/She has to effectively work with technical peers such as L1 & L3 engineers, experts and project teams on day today activities and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge.
The 14-member Citrix-VDI/App Packaging/Workstations-Asia team operates the RUN activities and delivers
projects for its infrastructure scope covering.

Responsibilities

As a Citrix-VDI L2 Engineer of his/her team, he/she:

• Support on all escalated incidents from L1
• Tasks and alert management
• Change management – Preparation of roadmaps, execution of RFC
• End to end support for Citrix, VDI – Paris and UK
• Service improvement contributions.
• Problem tickets task actions
• Assign incidents and tasks in timely manner via ticketing tool.
• Animates the team to encourage collaboration and sharing of best practices.
• Has a role in supporting technical skills development and provides training when required.
• Documents, reviews, maintains and shares relevant technical information to the team
• Provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA
• Implements and develops improvements based on LEAN-CA-CIB best practices,
• Focuses on automation and optimum use of the team to improve efficiency.
• Reviews technology changes to identify potential risks

As an experienced professional in Citrix- VDI Services, he/she:

• supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
  guarantees the production readiness for day-to-day operations.
• is available and able to drive technically severity incidents that occur within the scope of their role
• actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations.
• Perform health checks as defined and take respective actions.
  Responsible for service request, change, escalated incidents and other tasks
• maintain programmable code outlined in technical instructions and specifications for operating systems.
  
  

As a member of ISAP/ITS, he/she:

• facilitates collaboration and spread of information from and to the team,
• participates to the department’s activities including brainstorming, team building and other team or transversal actions,
• fosters innovation mindset,
• contributes to ISAP/ITS global branding and communication
• focus on automation and optimum use of the team to improve

Complément

Qualifications and Profile
·    Minimum 3~10 years of experience in managing an Enterprise Citrix environment, preferably in financial sector.
·    Microsoft and Citrix certification such as MSCA and CCA is preferred.
·    Strong experience with CVAD 7.x, PVS, Windows 2016 environment and latest versions of the product.
·    Experience with Provisioning Services on Windows 2016, Hyper-V and NetScaler/ADC
·    In-depth working knowledge of the Windows environment with at least 3~5 years of Windows administration experience and a strong understanding of network concepts.
·    In-depth working knowledge of Altiris deployment tools, Appsense/Ivanti and Visual Basic, Powershell scripting.
·    Prior working experience with Virtualization, VDI management and application packaging will be highly advantageous.
·    Must be able to perform in 24 x 7 environment and to attend to on-call basis whenever required.
·    Customer service oriented, able to work in a dynamic and fast paced environment.
·    Excellent communication, interpersonal and troubleshooting skills.
·    Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously.