Job description

Position

As Application Support Analyst, you will be involved with innovative and fully DevOps oriented teams in order to provide support for both the Asian and Europe Region.

This position is part of a support team for core banking suit of application, named ISIS. It is deployed across the ASIA & EMEA in multiple entities which targets to:

Payments, domestic and cross border
Financing
General Ledger
Accounting
Financial reporting for local regulator or Head Office in Paris.
 

The solutions are built and supported in Paris and in Singapore.

Scope of Work 

Manages user requests & incidents in a timely manner
Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification
Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
Ensures Daily support tasks
Ensures sanity checks are performed (morning, evening) and on-calls duty
Contributes to change requests, urgent data modifications and INTPRODs executions
Escalates issues if need be, but remains the main point of contact for the user
Pushes for sustainable resolutions and sustain knowledge management
In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management)
Contributes to major incident reports and post-mortems when required
In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation
Keeps the support documentation up-to-date
Acts as the IT Run preferred communication channel with all stakeholders
Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and CAGIP stakeholders.
May extend his activities to complementary tasks like Testing or BA if part of the squad.
Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.
 

Required Skills

·         Solution oriented, business focused with a mindset to constantly improve production quality and stability.

·         Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.

·         Excellent analytical skills

·         Ability to multi task and manage stress while maintaining empathy for end users.

·         Exposure to Monitoring tools & Automation.

·         Good communicator and have managed Operations & Business.

·         Problem-Solving mindset with orientation towards Continues Improvement.

·         Functional knowledge of similar kinds

Experience

·         The candidate should have minimum 4 year’s experience in application support, with exposure in Banking industry (is a plus).