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Modified on 23/11/2024
Notre Unité de Gestion des Sinistres Spécialisés recherche des gestionnaires de sinistres assurance tous mobile pour renforcer ses équipes.
Vous avez envie de participer à cette aventure et d’accompagner nos clients Crédit Agricole et LCL pour la prise en charge de leurs sinistres? Vous appréciez la relation client par téléphone ? Alors rejoignez-nous !
Nous recherchons des collaborateurs qui ont envie d’exercer un métier d’écoute et d’action, tourné vers les autres :
- Vous prenez les appels de nos assurés afin de les accompagner dans la gestion de leurs sinistres portant sur les appareils numériques mobiles (téléphone, tablette, ordinateur, etc.). Aucun scénario de gestion n’étant établi chez nous, c’est votre bon sens ainsi que le contrat qui vous guideront pour proposer la solution la plus adaptée.
- Vous êtes également chargé de la vérification des garanties, la détermination des responsabilités, la mise en place d’une expertise ou la négociation directe de son préjudice avec l’assuré, et de la proposition de services.
- Vous instruisez les dossiers de leur ouverture à leur clôture, dans le respect de nos règles techniques.
Après 2 ans, les gestionnaires de sinistres qui font preuve d’un fort potentiel évolutif et sont mobiles France entière, peuvent prétendre à intégrer la Filière Courte, notre programme d’évolution professionnelle accélérée vers des postes de managers ou de cadres techniques.
Ces opportunités d’évolutions sont aussi possibles à un rythme plus classique.
Vos avantages
Nous proposons un modèle managérial favorisant la mise en responsabilité et la prise d’initiatives, et nous facilitons l’engagement sociétal de nos collaborateurs (bénévolat de compétences, congés solidaires…).
Parmi vos avantages à ce poste :
- Un forfait de 82 jours de télétravail, soit 40 % du temps de travail annuel à temps plein
- 32 jours de congés payés + env. 14 jours de RTT.
- Rémunération fixe, variable collective + prime de qualité + prime d’ancienneté + dispositif d’épargne salarial avec système d’abondement.
- Avantages bancaires, avantages CSE, compte épargne temps, mutuelle familiale de qualité dont les cotisations sont prises en charge à 75 %.
- Forfait annuel de mobilité durable de 550 à 650 euros.
- Tickets restaurant.
Crédit Agricole Assurances supports all its retail, professional, agricultural and business customers at every stage of their lives, through three business lines (Savings/Retirement, Personal Risk/Creditor/Collective Insurance, and General Insurance). We offer them a full range of products and services distributed by Crédit Agricole Regional Banks and LCL. Thanks to our bank insurance model, our expertise and the commitment of our 5,800 employees in France and in seven other countries, we have become France's leading insurer and Europe's leading bank insurer. Pacifica – our General Insurance company – is renowned for its ability to innovate and its high quality claims management. It protects its policyholders from the uncertainties of life by adopting a comprehensive approach to risk: prevention, protection and insurance. It has nearly 2,500 employees. Convinced that diversity is a source of enrichment for everyone, we are committed to inclusion. Our jobs are open to everyone, regardless of disability or individuality.
This is a working method that has existed within Crédit Agricole Assurances for many years.
Numerous face-to-face and remote levers: learning from others, giving and receiving feedback, taking training courses (124,000 hours by 2023), enhancing experience, taking on new missions.
Sites in Paris, the French regions and 8 other countries: Ireland, Italy, Spain, Japan, Luxembourg, Portugal, Poland and Greece.
Upload your CV and cover letter in .doc, .docx, .pdf, .txt, .rtf, .odt, .html or .png format, weighing less than 2mo only.
Register or log in to your Crédit Agricole Recrutement account to fill in the application form, as well as your CV and track your applications.
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This action will be irreversible. You will not be able to apply to this offer