Permanent Contract

IT Service Desk Administrator M/F

Modified on 02/10/2024

  • Dublin - Ireland
  • IT, Digital et Data
  • 2024-92845

Job description

Duties and responsibilities

IT Helpdesk Responsibilities:

IT Helpdesk day-to-day activities
1. Responsible for first and second level support and appropriate follow up on IT systems including laptops, mobile devices, videoconference, printers, servers, and related IT hardware and software ; Provide regular updates to both Management and end users
2. Identify, troubleshoot and resolve routine problems
3. Open and follow up on support tickets on Service Now regarding CACI network or IT technical issues. Escalate to CAGIP ( IT GROUP Service Provider) for investigation
4. Follow standard operating procedures as documented in the Knowledge base:
o Manage the IT Helpdesk email inbox, prioritize tasks as per level of urgency
o Ensure the functional administration of CACI internal business applications
o Manage access rights on business applications, group tools, shared folders and shared mailboxes

  • Manage IT equipment stock and repairs
  • Master laptops with SCCM
  • Setup laptops and mobiles devices, assist users with their first connection

Manage relationships with service providers:

  • Contribute to CAA Group or CACI Dublin digital transformation projects:

o Collaborate with Project teams, follow up on action plans, participate in the preparation of meetings, send reports to the project managers
o Coordinate testing and report any issues

  • Communicate to all staff regarding IT projects and alerts
  • Implement and enforce IT policies and procedures

Interactions

  • You will work with the Projects & IT team
  • All CACI departments
  • CAGIP (Crédit Agricole IT service Provider)
  • External : partners in Europe, third party auditors, other IT service providers
  • In the frame of IT projects, you will have meetings with the Digital Work Place and the IT teams in France
  • Depending on projects scope, you will coordinate with CACI Milan, Italian branch

    • Position with management
    • No
    • Minimum level of study
    • High school / Secondary school / A levels / AS levels / IB
    • Training / Specialization
    • /
      • 2 to 4 years’ experience required in an IT helpdesk team

    • Minimum experience level
    • 3-5 years
    • Compétences recherchées
      • Expertise on one or more of the following : Network, cyber security, information systems, architecture
      • Project oriented
      • Solid communication and organisational skills, including attention to detail and multitasking abilities
      • Ability to work on own initiative
      • Good analytical skills – able to interpret data accurately
      • Problem solving and trouble shooting ability
      • Systems & Applications experience
      • Have an excellent working knowledge of Windows and Microsoft Pack Office

    • Languages
    • Fluency in French and English

  • Crédit Agricole Assurances, France's largest insurance group, unites together Crédit Agricole's insurance subsidiaries. The Group offers a range of savings, retirement, health, personal protection and property insurance products and services. They are distributed by the Crédit Agricole's banks in France and in seven other countries around the world by financial advisers and multi-line insurance agents. The Crédit Agricole Assurances companies serve individuals, professionals, farmers and businesses. At the end of 2023, Crédit Agricole Assurances has 5,800 employees and Its premium income amounted to €37.2 billion (IFRS). As the leader creditor insurance operator in France,the third-biggest European specialist in this segment, the 1rst in France concenrning the death benefit, funeral and dependence insurances , we provide a comprehensive range of financial protection products and services to cover the risks due to death, off work, dependence for families, employees and professionals through multi-channel pathways integrated into our partners' processes : retail banks and specialised financing companies in France and Europe. It represents around 500 employees located in Paris, Lille, Dublin and Milan. Convinced that diversity is a source of enrichment for everyone, we are committed to inclusion. Our jobs are open to everyone, regardless of disability or individuality.

Crédit Agricole Assurances
Crédit Agricole Assurances
Crédit Agricole Assurances

Crédit Agricole Assurances

IT Service Desk Administrator M/F

Published the 02/10/2024

Permanent Contract
  • Dublin - Ireland
  • IT, Digital et Data
  • 2024-92845
Join
-us

Our advantages

Working from home

This is a working method that has existed within Crédit Agricole Assurances for many years.

Training

Numerous face-to-face and remote levers: learning from others, giving and receiving feedback, taking training courses (124,000 hours by 2023), enhancing experience, taking on new missions.

Crossovers

A wide range of support (events, workshops, guidance tools, practical information sheets, advice, etc.) and a variety of career paths within our Insurance Group and throughout the Crédit Agricole Group.

Companies

Sites in Paris, the French regions and 8 other countries: Ireland, Italy, Spain, Japan, Luxembourg, Portugal, Poland and Greece.

Banking benefits

Banking benefits for staff

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