Permanent Contract

IT Operations Manager (Incident-/Problem Management) m/w/d

Published the 06/07/2022

  • München - Germany
  • Information systems / IT Project management

Job description

Main responsibility in daily business of Operational IT related to the following areas

  • Manage & Control IT delivery services
  • 1st, 2nd & 3rd Level IT support and coordinate Helpdesk
  • (Major-) Incident Management, Problem Management
  • Coordination of Business-, IT- and Provider Meetings in major issues
  • Point of contact for audit topics related to IT Operations RUN part
  • Continuously improvements in Monitoring of Production and Non-Prod environment
  • Strong alignment with Change Management and Development Teams
  • Resp. for escalations and alignments about Incident, Problem & Root Cause Analysis

Coming from your knowledge in those areas you’re also able to find improvements in those process areas.

Willingness to work in shift mode in a challenging environment.

Working as well in various projects as project lead in IT Operation tasks.

    • Starting date
    • 01/11/2022
    • Position with management
    • No
    • Minimum level of study
    • Bachelor Degree / BSc Degree or equivalent
    • Training / Specialization
    • Education in IT, Computer Science, or equivalent
      At least 5 years’ experience of working in a comparable professional area
    • Minimum experience level
    • 6-10 years
    • Soft skills
    • High moderation and coordination capabilities Basic business knowledge in banking area
    • IT tools
    • Fundamental knowledge in IT frameworks, e.g. ITIL, Prince2, CoBit, Scrum
    • Languages
    • Fluent in German and English, French as a plus
  • CACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients. Through offices across Europe, North and South America, and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing and issuer services. With assets under custody of €4.6 trillion and assets under administration of €2.4 trillion, CACEIS is a European leader in asset servicing and one of the major players worldwide (figures as of 31 December 2021).



IT Operations Manager (Incident-/Problem Management) m/w/d

Published the 06/07/2022

Permanent Contract
  • München - Germany
  • Information systems / IT Project management
  • 2022-70479

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