Type de contrat :
Permanent Contract

IT Incident Manager m/w/d

Modified on 14/08/2024

  • Lieu : München - Germany
  • Secteur : IT, Digital et Data
  • Numéro de l'offre : 2024-91852

Job description

• Manage & Control IT delivery services
• Handle 1st, 2nd & 3rd Level IT support and coordinate Helpdesk
• (Major-) Incident Management
• Incident Management process improvements and documentations
• Coordination and orchestrating of Business-, IT- and Provider Meetings
• Continuously improvements in Monitoring of Production and Non-Prod environment
• Strong alignment with Change Management and Development Teams
• Resp. for escalations and alignments about Incident,
• Assist in Problem & Root Cause Analysis
• Incident Management process improvements and documentations

Complément

• Shift work mode (shifts between 7am and 7pm)
• On-call duty by arrangement (remunerated)
• Working as well in various projects as project lead in IT Operation tasks

  • Starting date
    01/11/2024
    Position with management
    No
    Minimum level of study
    Bachelor Degree / BSc Degree or equivalent
    Training / Specialization
    • Education in IT, Computer Science or equivalent
    • At least 5 years’ experience of working in a comparable professional area (e.g. banking, pharma or insurance branch)



    Minimum experience level
    3-5 years
    Require skills
    • High moderation and coordination capabilities
    • Basic business knowledge in banking area

    IT tools
    • Fundamental knowledge in IT frameworks, e.g. ITIL, Prince2, CoBit, Scrum Nice 2 have: • Knowledge on DB2 Mainframe Batch-process
    • Programming skills:
    o Scripting
    o JAVA
    o COBOL
    o Python
    Languages
    Sehr gute Englischkenntnisse in Wort und Schrift
  • CACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients. Through offices across Europe, North and South America, and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing, issuer services and transfer agent. With 7,000 employees and a large client base, CACEIS is a European leader in asset servicing and one of the major players worldwide. By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.

CACEIS

CACEIS

IT Incident Manager m/w/d

Published the 14/08/2024

Type de contrat :
Permanent Contract
  • München - Germany
  • IT, Digital et Data
  • 2024-91852

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