Permanent Contract

IT Incident Manager m/w/d

Modified on 14/08/2024

  • München - Germany
  • IT, Digital et Data
  • 2024-91852

Job description

• Manage & Control IT delivery services
• Handle 1st, 2nd & 3rd Level IT support and coordinate Helpdesk
• (Major-) Incident Management
• Incident Management process improvements and documentations
• Coordination and orchestrating of Business-, IT- and Provider Meetings
• Continuously improvements in Monitoring of Production and Non-Prod environment
• Strong alignment with Change Management and Development Teams
• Resp. for escalations and alignments about Incident,
• Assist in Problem & Root Cause Analysis
• Incident Management process improvements and documentations

Complément

• Shift work mode (shifts between 7am and 7pm)
• On-call duty by arrangement (remunerated)
• Working as well in various projects as project lead in IT Operation tasks

    • Starting date
    • 01/11/2024
    • Position with management
    • No
    • Minimum level of study
    • Bachelor Degree / BSc Degree or equivalent
    • Training / Specialization
    • • Education in IT, Computer Science or equivalent
      • At least 5 years’ experience of working in a comparable professional area (e.g. banking, pharma or insurance branch)



    • Minimum experience level
    • 3-5 years
    • Compétences recherchées
    • • High moderation and coordination capabilities
      • Basic business knowledge in banking area

    • IT tools
    • • Fundamental knowledge in IT frameworks, e.g. ITIL, Prince2, CoBit, Scrum Nice 2 have: • Knowledge on DB2 Mainframe Batch-process
      • Programming skills:
      o Scripting
      o JAVA
      o COBOL
      o Python
    • Languages
    • Sehr gute Englischkenntnisse in Wort und Schrift
  • CACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients. Through offices across Europe, North and South America, and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing, issuer services and transfer agent. With 7,000 employees and a large client base, CACEIS is a European leader in asset servicing and one of the major players worldwide. By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.

CACEIS
CACEIS
CACEIS

CACEIS

IT Incident Manager m/w/d

Published the 14/08/2024

Permanent Contract
  • München - Germany
  • IT, Digital et Data
  • 2024-91852

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