Permanent Contract

Business Support and Analyst M/F

Modified on 11/11/2024

  • Tokyo - Japan
  • IT, Digital et Data
  • 2024-93927

Job description

Responsibilities :

 

  • Provide level 1 - 2 of support to users on Global IT Platform
  • Escalate to third level of support if necessary and ensure issues are solved
  • Provide up to level 3 support for local development scripts (vba / python)
  • Coordinate incidents follow-up and report
  • Organize the follow up / prioritization of issues and enhancement requests
    • Together with the users, their business line and the global IT teams (Global IT Platform)
    • Together with the local vendors (Local Japanese software).
  • Manage reports and KPI related to issues and reliability plans
  • Provide business insight and technical expertise across the different sites and continuously look for improvement opportunity within the team, processes and procedures
  • Document and optimize the support activity

Complément

Candidate should hold a Japan working Visa or have no restrictions on working in Japan

    • Starting date
    • 01/12/2024
    • Position with management
    • No
    • Minimum level of study
    • Bachelor Degree / BSc Degree or equivalent
    • Training / Specialization
    • Bachelor Degree / BSc Degree or equivalent (Minimal)
      Soft Skills required 
      • Ability to understand technically and functionally complex Asset Management software developed in foreign countries
      • Clear and synthetic written and oral communication skills, ability to communicate with foreign teams, mostly based in Europe
      • Understand user needs and reformulate them in specifications. Assess cost/benefit of such needs to be able to explain them to committees that will prioritize them.
      • Be rigorous and tenacious to make sure requests and issues are properly addressed by vendors or European support and development teams
      • Ability to work independently and as a member of a team
        Experience and other requirements 
      • Proficiency in English and in Japanese. French would be a strong plus
      • Experience in supporting application : 3 years minimum
      • Experience in SQL
      • Experience in development : Java / Python / VBA – would be a plus
      • Knowledge in Finance, preferably in Asset Management
    • Minimum experience level
    • 3-5 years
    • Compétences recherchées
    • Soft Skills required 
      • Ability to understand technically and functionally complex Asset Management software developed in foreign countries
      • Clear and synthetic written and oral communication skills, ability to communicate with foreign teams, mostly based in Europe
      • Understand user needs and reformulate them in specifications. Assess cost/benefit of such needs to be able to explain them to committees that will prioritize them.
      • Be rigorous and tenacious to make sure requests and issues are properly addressed by vendors or European support and development teams
      • Ability to work independently and as a member of a team
        Experience and other requirements 
      • Proficiency in English and in Japanese. French would be a strong plus
      • Experience in supporting application : 3 years minimum
      • Experience in SQL
      • Experience in development : Java / Python / VBA – would be a plus
      • Knowledge in Finance, preferably in Asset Management
    • Languages
    • Proficiency in English. French and Japanese would be a strong plus
  • Amundi, the leading European asset manager, ranking among the top 10 global players [1], offers its 100 million clients - retail, institutional and corporate - a complete range of savings and investment solutions in active and passive management, in traditional or real assets. With its six international investment hubs [2], financial and extra-financial research capabilities and long-standing commitment to responsible investment, Amundi is a key player in the asset management landscape. Amundi clients benefit from the expertise and advice of 5,300 employees in 35 countries. A subsidiary of the Crédit Agricole group and listed on the stock exchange, Amundi currently manages more than €2.0 trillion of assets [3]. Amundi, a trusted partner, working every day in the interest of its clients and society [1] Source: IPE “Top 500 Asset Managers” published in June 2022, based on assets under management as at 31/12/2021 [2] Boston, Dublin, London, Milan, Paris and Tokyo [3] Amundi data including Lyxor as at 31/03/2022 By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.

Amundi
Amundi
Amundi

Amundi

Business Support and Analyst M/F

Published the 11/11/2024

Permanent Contract
  • Tokyo - Japan
  • IT, Digital et Data
  • 2024-93927

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