Permanent Contract

Business Support and Analyst M/F

Modified on 11/11/2024

  • Tokyo - Japan
  • IT, Digital et Data
  • 2024-93927

Job description

Responsibilities :

 

  • Provide level 1 - 2 of support to users on Global IT Platform
  • Escalate to third level of support if necessary and ensure issues are solved
  • Provide up to level 3 support for local development scripts (vba / python)
  • Coordinate incidents follow-up and report
  • Organize the follow up / prioritization of issues and enhancement requests
    • Together with the users, their business line and the global IT teams (Global IT Platform)
    • Together with the local vendors (Local Japanese software).
  • Manage reports and KPI related to issues and reliability plans
  • Provide business insight and technical expertise across the different sites and continuously look for improvement opportunity within the team, processes and procedures
  • Document and optimize the support activity

Complément

Candidate should hold a Japan working Visa or have no restrictions on working in Japan

    • Starting date
    • 01/12/2024
    • Position with management
    • No
    • Minimum level of study
    • Bachelor Degree / BSc Degree or equivalent
    • Training / Specialization
    • Bachelor Degree / BSc Degree or equivalent (Minimal)
      Soft Skills required 
      • Ability to understand technically and functionally complex Asset Management software developed in foreign countries
      • Clear and synthetic written and oral communication skills, ability to communicate with foreign teams, mostly based in Europe
      • Understand user needs and reformulate them in specifications. Assess cost/benefit of such needs to be able to explain them to committees that will prioritize them.
      • Be rigorous and tenacious to make sure requests and issues are properly addressed by vendors or European support and development teams
      • Ability to work independently and as a member of a team
        Experience and other requirements 
      • Proficiency in English and in Japanese. French would be a strong plus
      • Experience in supporting application : 3 years minimum
      • Experience in SQL
      • Experience in development : Java / Python / VBA – would be a plus
      • Knowledge in Finance, preferably in Asset Management
    • Minimum experience level
    • 3-5 years
    • Compétences recherchées
    • Soft Skills required 
      • Ability to understand technically and functionally complex Asset Management software developed in foreign countries
      • Clear and synthetic written and oral communication skills, ability to communicate with foreign teams, mostly based in Europe
      • Understand user needs and reformulate them in specifications. Assess cost/benefit of such needs to be able to explain them to committees that will prioritize them.
      • Be rigorous and tenacious to make sure requests and issues are properly addressed by vendors or European support and development teams
      • Ability to work independently and as a member of a team
        Experience and other requirements 
      • Proficiency in English and in Japanese. French would be a strong plus
      • Experience in supporting application : 3 years minimum
      • Experience in SQL
      • Experience in development : Java / Python / VBA – would be a plus
      • Knowledge in Finance, preferably in Asset Management
    • Languages
    • Proficiency in English. French and Japanese would be a strong plus
  • Amundi, the leading European asset manager, ranking among the top 10 global players [1], offers its 100 million clients - retail, institutional and corporate - a complete range of savings and investment solutions in active and passive management, in traditional or real assets. With its six international investment hubs [2], financial and extra-financial research capabilities and long-standing commitment to responsible investment, Amundi is a key player in the asset management landscape. Amundi clients benefit from the expertise and advice of 5,300 employees in 35 countries. A subsidiary of the Crédit Agricole group and listed on the stock exchange, Amundi currently manages more than €2.0 trillion of assets [3]. Amundi, a trusted partner, working every day in the interest of its clients and society [1] Source: IPE “Top 500 Asset Managers” published in June 2022, based on assets under management as at 31/12/2021 [2] Boston, Dublin, London, Milan, Paris and Tokyo [3] Amundi data including Lyxor as at 31/03/2022 By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.

Amundi
Amundi
Amundi

Amundi

Business Support and Analyst M/F

Published the 11/11/2024

Permanent Contract
  • Tokyo - Japan
  • IT, Digital et Data
  • 2024-93927

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