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Vous rejoindrez le pôle Client & Développement (PCD) de Crédit Agricole SA qui regroupe la direction des Relations avec les Caisses régionales, la direction Transformation, Distribution & Développement Digital, la direction Développement des Marchés, la Direction de la Marque & Communication, Crédit Agricole Santé & Territoires, Crédit Agricole Transitions & Energies et Uni-Medias, soit environ 470 collaborateurs. Crédit Agricole S.A., dans son rôle de tête de réseau, accélère l'adaptation du modèle unique du Crédit Agricole aux nouvelles transformations tirées notamment par le modèle omnicanal, les transitions sociétales, les nouvelles expertises requises.
Dans ce contexte de vitesse des transformations et d'évolution de la concurrence, Crédit Agricole S.A. se doit (i) d'affirmer une vision stratégique forte, déclinée en priorités sur les Marchés et les thématiques cœur bancaires, (ii) impulser et accompagner les transformations du Groupe et des entités sur les orientations comme sur les modes de travail, (iii) contribuer à la stratégie de distribution de bout en bout, en lien avec les Caisses régionales, mais aussi (iv) intégrer nativement le digital dans les réflexions métiers et être garant du cadre de référence (parcours, écosystèmes).
Au sein de la direction Marketing et Expérience Digital Groupe (rattachée au Directeur Général Adjoint Transformation, Distribution et Développement Digital), le département Ecosystème Digital et Pilotage a pour ambition d’être le garant du cadre de référence de l’écosystème digital groupe afin d’amplifier la performance collective.
En tant qu’Expert Performance et Stratégie Digitale, rattaché au Responsable Ecosystème Digital et Pilotage Groupe, vos principales missions seront :
-Pilotage de la performance digitale du Groupe
oConcevoir et piloter les indicateurs de performance (KPIs) pour suivre l’efficacité des parcours clients et des résultats business digitaux
oProduire et analyser les tableaux de bord pour éclairer les décisions stratégiques de la direction générale et des entités du Groupe
oOrienter et conseiller sur les priorités d’optimisation digitale pour maximiser la performance collective
-Gestion de projets digitaux stratégiques
oPiloter des projets majeurs liés à l’expérience client digitale, en intégrant les meilleures pratiques et tendances du marché
oCoordonner des initiatives transverses, assurant alignement et cohérence entre les parties prenantes
oAssurer l'alignement stratégique et garantir une approche performante et cohérente dans la conception et le déploiement des projets digitaux
-Notes stratégiques et recommandations
oÉlaborer des analyses et des recommandations stratégiques à destination des filiales, des banques relationnelles ou du top management du Groupe
oDéfinir les principes de l’expérience digitale clients et collaborateurs en cohérence avec l’écosystème groupe
oIncarner une vision et suivi sur les assets digitaux pour servir les ambitions du Groupe
Join a company at the centre of Crédit Agricole Group activities, evolutions and transformation. As the Group holding listed company and listed company, Crédit Agricole S.A ensures coordination, consistency and synergies between the entities to support the ambitions of the Group Project. The missions of our employees offer a transversal and global view of the Group economic and strategic challenges. By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.
Crédit Agricole S.A.
We offer many services and benefits to ensure a healthy balance between personal and professional life: CSE (company association), support and services for families, complementary health offers, banking benefits, concierge, sport halls.
We support our employees as they integrate the company. They can also have access to comprehensive training courses to develop their skills throughout their professional career.
Our campuses are located in Montrouge (92) and Saint-Quentin-en-Yvelines (78), in the heart of vast green areas. Our premises are contemporary, equipped with the latest technologies and meeting centres. They also have several cafeterias and corporate restaurants. To allow more flexibility at work, our employees can also benefit from remote working.
The Crédit Agricole National Sports Association (ANSCAM) organises every three years the Crédit Agricole Omnisport Days (JOCA), which bring together over 3,800 employees over three days for 27 inter-entity sports events.
We offer many services and benefits to ensure a healthy balance between personal and professional life: CSE (company association), support and services for families, complementary health offers, banking benefits, concierge, sport halls.
We support our employees as they integrate the company. They can also have access to comprehensive training courses to develop their skills throughout their professional career.
Our campuses are located in Montrouge (92) and Saint-Quentin-en-Yvelines (78), in the heart of vast green areas. Our premises are contemporary, equipped with the latest technologies and meeting centres. They also have several cafeterias and corporate restaurants. To allow more flexibility at work, our employees can also benefit from remote working.
The Crédit Agricole National Sports Association (ANSCAM) organises every three years the Crédit Agricole Omnisport Days (JOCA), which bring together over 3,800 employees over three days for 27 inter-entity sports events.
We offer many services and benefits to ensure a healthy balance between personal and professional life: CSE (company association), support and services for families, complementary health offers, banking benefits, concierge, sport halls.
We support our employees as they integrate the company. They can also have access to comprehensive training courses to develop their skills throughout their professional career.
Our campuses are located in Montrouge (92) and Saint-Quentin-en-Yvelines (78), in the heart of vast green areas. Our premises are contemporary, equipped with the latest technologies and meeting centres. They also have several cafeterias and corporate restaurants. To allow more flexibility at work, our employees can also benefit from remote working.
The Crédit Agricole National Sports Association (ANSCAM) organises every three years the Crédit Agricole Omnisport Days (JOCA), which bring together over 3,800 employees over three days for 27 inter-entity sports events.
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