Permanent Contract

Sales and Direct Marketing Support M/F

Modified on 04/09/2024

  • Milan - Italy
  • Marketing & Communication
  • 2024-92096

Job description

  • Duties and responsibilities 

Sales support activities

  • Advising Bank Insurance Specialists in managing Medical subscriptions as well as ensuring prompt customer assistance after selling
  • Supporting Bank’s inquires to facilitate CACI Dublin response as required
  • Monitor the internal processes of CACI Italy and the Bank in order to ensure timely and effective support to the Partner Network
  • Develop the corporate training program, plan and coordinate training sessions with the Bank Process and product training to partner networks and area managers supporting the process of launching new
    products or campaigns: test development and validation, commercial accompaniment to the launch of the new offering.Gather information on the existing contracts and financial conditions of the partners;
  • Contributing to the presentation/formalisation of offers to potential partners in accompaniment to CACI
    teams (Milan and Dublin)
  • Support CACI Milan and Dublin functions in the interactions with the partners (data, contracts, flows, ecc)
  • Providing key contributions to the new product creation process
  • Support and development of ad hoc, cross-cutting and vertical projects (products development, management of dedicated initiatives, etc.)


 Telemarketing activities

  • Manage the activity of external contact centers, ensuring the correct execution of Telemarketing campaigns through constant monitoring and interaction
  • Verify the performance of the KPIs, through analysis of the data and reports produced
  • Maximize the potential of commercial activity carried out by contact centers
  • Ensure that industry regulatory developments are promptly implemented by contact centers according to guidelines provided by the Legal and Compliance Department. Verify that the activity carried out by the contact centers is perfectly compliant with the instructions provided by CACI and in full compliance with the SLAs, including verifying the timing and correctness of the reports produced by the contact centers
  • Document the evidence of the scheduled periodic checks
  • Keep the archive of documentation and instructions provided to the contact centers constantly updated,  relating to the sales process, regulatory aspects, as well as the IT requirements of the Campaigns


Interface
1. Dublin
2. Marketing
3. Development
4. Financial Partners/prospects
5. TPA/Contact centers

 

  • Employee Benefits: 

- Company Car
- Working Hybrid Model

    • Minimum level of study
    • Bachelor Degree / BSc Degree or equivalent
    • Training / Specialization
    • Education: Business School/University


      • Experience: 3 to 5 years professional experience, outsourced outbound sales activities (banking or insurance sector)
    • Minimum experience level
    • 3-5 years
    • Languages
    • Good knowledge of the English language

  • Crédit Agricole Assurances, France's largest insurance group, unites together Crédit Agricole's insurance subsidiaries. The Group offers a range of savings, retirement, health, personal protection and property insurance products and services. They are distributed by the Crédit Agricole's banks in France and in seven other countries around the world by financial advisers and multi-line insurance agents. The Crédit Agricole Assurances companies serve individuals, professionals, farmers and businesses. At the end of 2023, Crédit Agricole Assurances has 5,800 employees and Its premium income amounted to €37.2 billion (IFRS). As the leader creditor insurance operator in France,the third-biggest European specialist in this segment, the 1rst in France concenrning the death benefit, funeral and dependence insurances , we provide a comprehensive range of financial protection products and services to cover the risks due to death, off work, dependence for families, employees and professionals through multi-channel pathways integrated into our partners' processes : retail banks and specialised financing companies in France and Europe. It represents around 500 employees located in Paris, Lille, Dublin and Milan. Convinced that diversity is a source of enrichment for everyone, we are committed to inclusion. Our jobs are open to everyone, regardless of disability or individuality.

Crédit Agricole Assurances
Crédit Agricole Assurances
Crédit Agricole Assurances

Crédit Agricole Assurances

Sales and Direct Marketing Support M/F

Published the 28/08/2024

Permanent Contract
  • Milan - Italy
  • Marketing & Communication
  • 2024-92096
Join
-us

Our advantages

Working from home

This is a working method that has existed within Crédit Agricole Assurances for many years.

Training

Numerous face-to-face and remote levers: learning from others, giving and receiving feedback, taking training courses (124,000 hours by 2023), enhancing experience, taking on new missions.

Crossovers

A wide range of support (events, workshops, guidance tools, practical information sheets, advice, etc.) and a variety of career paths within our Insurance Group and throughout the Crédit Agricole Group.

Companies

Sites in Paris, the French regions and 8 other countries: Ireland, Italy, Spain, Japan, Luxembourg, Portugal, Poland and Greece.

Banking benefits

Banking benefits for staff

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