Job description

Duties and Responsibilities

Below duties & responsibilities will need to be closely aligned with internal DDM/Sales teams – including bringing full support to DDM/Sales teams need to support Partners, while fully leveraging initiatives already in place

Market understanding

• Build an in-depth understanding of the Protection / Assistance markets across all countries in which CACI operates (currently France, Italy, Spain, Portugal, Poland, Germany) and potentially other EEA markets.
• Analyse and understand market trends, value propositions currently in place (products, pricing, customer journeys) and keep abreast of any changing trends. Create a reporting on market trends.
• Demonstrate a deep understanding and mapping of Partners and end-customers’ expectations and competitors’ reviews.
  This includes but is not limited to;
  ➢ Facilitate and run workshops with Partners to fully understand and proactively anticipate their needs.
  ➢ Conduct Benchmarks, market watches, customer surveys, mystery shopping, focus groups. Create market analysis reports.
  ➢ Collaborate with European / local market research agencies and purchase of research studies on specific topics related to the company business.

Product innovation

• Design CACI’s mid-term overarching product innovation roadmap in close collaboration with internal DDM/Sales Teams and Partners – Incl. distinguishing between (i) core offer – CPI / Lifestyle / GAP, (ii) new eligible products – e.g., mobility and smart products, (iii) assistance add-ons in full compliance with the underwriting policy of the company.
• On a Partner-by-Partner basis and in close collaboration with DDM/Sales teams:
  o Propose offer enrichment on CACI standard CPI and GAP products / new innovative products based on market understanding – incl. end-to-end product design in close collaboration with actuarial teams (covers, exclusions, high-level pricing indications, etc.) and in compliance with our business proposition approval and review process.
  o Lead Project Management on feasibility studies of proposed new products across functions – incl. legal, risk, compliance, actuarial, underwriting operations.
  o Lead Project management on product documentation / marketing pitches, registration, in close co-operation with compliance teams.

Support to Distribution

In close collaboration with internal DDM/Sales teams / Partners:

• Assess needs for sales animation/engagement /training /marketing support @ Partners / Prospects
• Design, propose and implement corresponding material / programs to promote existing and new products - This includes:
  o Training kits, F2F training sessions, webinars, POS material, storytelling pitches, sales pitches
  o Overarching Project Management involving CACI / and Group key functions when needed (Business Units and Service Units)
• Measure impact of proposed campaigns through a set of KPIs

CACI Commercial / Communication material

• Build CACI Corporate presentation template / tender pitch

Complément

People First
To assign workload and projects to each member of your staff
To follow up on HR processes, attendance, probationary period, performance management, etc.
To develop and coach your staff to reach their potential within CACI.
To identify with your team individually their strengths and their areas for improvement
To identify the teams’ individual talents and abilities and harness those for their development and to optimise the business.
To coach and encourage staff to enhance their professional actuarial qualifications (when required)
To fully apply the performance management process ensuring it is a 2-way process of open discussion.

Interface
Board members executive and non-executive
ExCo/Extended Leadership team and Senior Colleagues
Daily interface with internal DDM/Sales teams
Actuarial, Legal (International BU), Operations Teams
Relevant Central Functions at Credit Agricole Assurances
Partners and TPA (Third Party Administrators)