Job description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

You will be responsible on day-to-day processing of FX instructions through a dedicated FX Operations (FXO) function which comes under Market Solution. The role is to deliver specific services to external and internal stakeholders with high level of quality, efficiency and fostering a client first mind-set. You will be responsible to define an appropriate control and governance to support the operations and to meet the regulatory requirements, closely working with Risk, Compliance and Change programs to support group’s initiative as well as assist with Internal and External Audit and Regulatory requirements.

You will be supporting Europe team.

What will you do?

As a Senior Client Operations Officer, you will:

• Manage daily FX processing tasks, including input, verification, validation, and settlement of FX transactions.
• Ensure adherence to operating procedures, control frameworks, escalation protocols, and regulatory compliance.
• Deliver high accuracy and timeliness to provide superior client service.
• Monitor FX Operations team mailboxes and confirmations to address instructions and queries promptly.
• Collaborate with internal and external stakeholders to ensure a robust operating model and mitigate risks.
• Investigate and resolve FX breaks within agreed timelines.
• Share best practices within the team and report control weaknesses to management.
• Contribute to FX projects and initiatives with innovative ideas to enhance processes and controls.

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What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Career Growth: Opportunity to advance in a leading financial institution with a focus on career development and continuous learning.
Impactful Work: Play a key role in enhancing FX operations, driving improvements, and ensuring exceptional client service.
Collaborative Environment: Work alongside a talented team of professionals and build strong relationships with internal and external stakeholders.
Competitive Compensation: Enjoy a comprehensive benefits package and competitive salary.
Innovative Culture: Contribute to meaningful projects and initiatives that shape the future of FX operations.