Job description

What is the opportunity?
As a Supervisor, you will be responsible for the following:
• Responsible for the Day to Day deliverables: Delivery of Portfolio Securities Valuation for Fund Administered under various platforms (12 Entities of the Group) Including: CPS Pricing L1/L2 – FX & Interest Rates L1/L2 – Stale Price Analysis L1 – Customer Support L1/L2 – EUCs Update and Daily Maintenance L1/L2 – CPS Parameterization L3 (Day to Day) – (*L1:Maker / L2: Reviewer / L3: Super User Access)
• Promote quality of deliverables by motivating, coaching and developing team members.
• Ensure cross training and rotation of duties occurs on a regular basis to increase operational efficiency and reduce operational risk.
• Ensure all operational issues are treated in a timely and effective manner.
• Ensure all processes are documented in the procedures manual and are maintained on an on-going basis.
• Maintain an in depth knowledge of BCP procedures, policies and plans
• Ensure compliance with and completion of code of conduct / RBC I&TS compliance manual / control self-assessment.
• People Management for daily operations, on boarding.
• Provide and maintain indicators to the management (KPI / KQI).
• Act as deputy manager.
• Participate with manager in goal setting, mid-year, and year end appraisals of staff.
• Perform regular self-assessment of team tasks and process work flow.
• Ensure key stakeholder relationships are maintained effectively.
• Actively support business initiatives.

Region: Lux
Working hours: 12:00PM -9:00PM


What will you do?
• Accountable for ensuring the operational efficiency and effectiveness of the production activities under responsibilities.
• Identify issues and problems in operational service delivery and take remedial action, keeping the Manager informed.
• Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve / escalate queries / problems within agreed timescales in coordination with the Global Securities Pricing Expertise Center (LUX).
• Stay current with external environment that governs / influences the business.
• Ensure the organizational framework supports the delivery of quality service and operational excellence.
• Propose / follow clear indicators that measure operational delivery excellence.
• Actively Support an environment of continuous improvement and change. management that covers workflow, processes and procedures on an ongoing basis, ensuring maximum efficiency and quality.
• Provide support on new business or client service when required
• Continuously identify opportunities to enhance Global Securities Pricing’s service delivery
• Undertake when necessary the tasks and role of an Administrator / Senior Administrator.
• Provide support to the Management through regular communication
• Clear internal communication.
• Provide support to client when expertise required in relation with the Global Securities Pricing Expertise Center (LUX).

Complément

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.