Permanent Contract

Claims Manager M/F

Modified on 17/05/2023

  • Av. Miguel Bombarda 4 - Piso 9, 1049-079 Lisbon - Portugal
  • Insurance
  • 2023-78631

Job description

The Claims Management area is part of Mudum's Customer Service Department and its mission is to achieve excellence in operational performance, based on efficient processes, promoting and coordinating structuring initiatives, implementing change management and contributing to the growth of the company's global business.
To reinforce our structure, we are looking for a Claims Manager.


What do we expect from you?
- Carrying out an integrated claims management: Claims process management, collaborating with all parties involved in order to resolve the claims process;
- Management of automobile, personal accident and multi-risk claims processes;
- Fitting the situations reported into the contracted guarantees;
- Decision making within the levels of autonomy;
- Telephone answering and documentation processing within the scope of the claims processes.

    • Starting date
    • 02/05/2023
    • Position with management
    • No
    • Minimum level of study
    • High school / Secondary school / A levels / AS levels / IB
    • Training / Specialization
    • Minimum of 12th grade education;


      Minimum of 2 to 3 years of professional experience in claims management;
    • Minimum experience level
    • 0-2 years
    • Compétences recherchées
    • Customer focus and results orientation;
      Collaborative spirit;
      Ease of communication and good active listening skills;
      Empathy when answering the phone.
    • IT tools
    • Knowledge of MS Office;
    • Languages
    • Portuguese and English (at least basic level)

  • Crédit Agricole Assurances, France's largest insurance group, unites together Crédit Agricole's insurance subsidiaries. The Group offers a range of savings, retirement, health, personal protection and property insurance products and services. At the end of 2023, Crédit Agricole Assurances has 5,800 employees and Its premium income amounted to €37,2 billion. With more than 25 years of experience, Mudum Seguros ranks in the top 5 of the bancassurers in Portugal. Innovative and at the service of its partners, mainly the Novo Banco Group and more recently Credibom, its primary mission is to protect their individual customers and - since 2018 - professionals and small businesses from the hazards of life. It thus supports them on a daily basis in their needs to protect their health, their property, their projects and their family. Its 75 employees are united by strong values: customer orientation, the pursuit of excellence, individual initiative, honesty and integrity and team spirit.c Convinced that diversity is a source of enrichment for everyone, we are committed to inclusion. Our jobs are open to everyone, regardless of disability or individuality.

Crédit Agricole Assurances
Crédit Agricole Assurances
Crédit Agricole Assurances

Crédit Agricole Assurances

Claims Manager M/F

Published the 09/05/2023

Permanent Contract
  • Av. Miguel Bombarda 4 - Piso 9, 1049-079 Lisbon - Portugal
  • Insurance
  • 2023-78631
Join
-us

Our advantages

Working from home

This is a working method that has existed within Crédit Agricole Assurances for many years.

Training

Numerous face-to-face and remote levers: learning from others, giving and receiving feedback, taking training courses (124,000 hours by 2023), enhancing experience, taking on new missions.

Crossovers

A wide range of support (events, workshops, guidance tools, practical information sheets, advice, etc.) and a variety of career paths within our Insurance Group and throughout the Crédit Agricole Group.

Companies

Sites in Paris, the French regions and 8 other countries: Ireland, Italy, Spain, Japan, Luxembourg, Portugal, Poland and Greece.

Banking benefits

Banking benefits for staff

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